FAQ for Jeffrey’s Plugins for Adobe Lightroom

This page covers the answer to common questions that I (Jeffrey Friedl, an American software guy and hobby photographer in Kyoto) get about my plugins for Adobe Lightroom. Most days, it seems, I spend more time answering emails than I do developing new features or fixing bugs, so this page is an attempt to become a bit more efficient all around.

Installing

General

Network

Registration

Uploading


Installing

  • I get “An error occurred while reading the schema for the plug-in. The plug-in will be disabled.” What's wrong?
    · Last Updated: Tue Jun 18 22:51:52 2013 UTC

    That's the general “something went wrong” message that Lightroom gives when it has trouble loading a plugin; that message does not contain information about what went wrong, so you have to look further for the cause.

    Check the upper-right and lower-right sections of the plugin manager for diagnostics.

    In the lower-right section, you have to save the diagnostics to a text file, then inspect the text file to see the error messages... only the first message matters. (Anything after that is a ripple effect that doesn't help point to the root cause.)

    If the diagnostics are not helpful, it could just be that your plugin install became corrupt (a file in the plugin got deleted somehow, or maybe the entire plugin was moved or deleted?), so perhaps it's easiest to simply delete all copies of the plugin from disk, replacing with the latest version from my site, perhaps re-adding the plugin via the plugin manager if the location on disk you choose for the latest download is not where it was before. In any case, all plugin data remains intact; you never loose any data by deleting the plugin and reinstalling.

  • Every time I start Lightroom, I get a message long the lines of “Lightroom needs to configure your system for the ..... plug-in.”.
    · Last Updated: Wed Apr 29 00:28:05 2015 UTC

    This is an issue with Lightroom's installer; the plugin does not need to be reinstalled.

    To fix it, either uninstall/reinstall the Lightroom application, or open a command window and run

        "C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe" -register
    

    You may need to run this as an administrator to get it to “stick”. Do include the quote symbols shown on the line above; also, you may need to adjust the drive name and folder path to match the location of your Lightroom install.

  • I can't install the plugin... I get various errors when I try to install it in the Plugin Manager
    · Last Updated: Mon Apr 8 22:11:06 2013 UTC

    Did you follow bad advice and actually remove some modules from your Lightroom app? Don't do that. Reinstall Lightroom and try again.

    Next, check the upper-right section of the plugin manager.... are there any messages there that give a hint?

    If not, then look in the lower-right section of the plugin manager... are there any diagnostics? If so, save them to a file and look at the first one (Lightroom shows the last one in the dialog, but only the first one has any meaning). If the message is about the inability to load a file of some type, you likely have a corrupt download or corrupt unzip. Simply clicking on the download link on the plugin home page works fine for the vast majority of people, but some small percentage of people get a corrupt download. (I've heard of issues with Google Chrome not always downloading properly, and of issues on 64-bit Windows 7, though most users in either case have no troubles.) Try a different browser to do the download, or a different utility to unzip the zip file.

    If none of this helps, drop me a note with details, such as what the first message of the lower-right diagnostics are, that you indeed checked the upper-right section and found nothing, the versions involved (plugin and Lightroom), etc...

  • I had the plugin installed before, but suddenly it's missing... where did it go?
    · Last Updated: Mon Jul 5 23:26:36 2010 UTC

    Two possabilities come to mind: that you deleted the plugin from disk, or that your Lightroom Preferences file has started to go corrupt. For the latter, see this FAQ.

    If you deleted it from disk, just download and reinstall again, and try not to delete it this time :-).

    Part of the problem is that “installing” a plugin in Lightroom is really just letting Lightroom know where on disk the plugin resides, and Lightroom expects to find it there from then on; Lightroom doesn't make a copy for itself, or anything like that. (This applies to all Lightroom plugins, by the way, not just mine.)

    So, after downloading and unzipping the plugin, but before “installing” it into Lightroom's plugin manager, make move the *.lrplugin plugin folder to where you'd like to keep it on disk. Most anywhere is fine as far as Lightroom is concerned, but it's best if it's a place that Lightroom can write to (that is, don't pick a place that requires administrator privileges to install to if you're not going to be running Lightroom as an administrator), because then the plugin can't update itself, leading to this problem.

  • The “remove” button in the Plugin manager is grayed out, and I get an error when I try to upgrade.
    · Last Updated: Thu Mar 22 01:08:11 2012 UTC

    Lightroom provides for two ways to install/manage plugins.

    The original (Lightroom 1) way to manage plugins in Lightroom 1 was to place plugins into Lightroom's system plugin folder (mentioned on this now-obsolete page). You can still do that with modern versions of Lightroom, but management of plugins installed this way — adding, removing, upgrading — must be done manually, via the file system (e.g. via Explorer or Finder). The only way to remove such a plugin is to remove it from the special plugin folder.

    Since Lightroom 2, the normal way to install a Lightroom plugin is to place the plugin somewhere on your drive where you don't mind leaving it (perhaps in a “Lightroom Plugins” folder you create in your home folder), then point Lightroom at it via the plugin manager's “Add” button. Users with multiple machines often keep their plugins on a shared Dropbox folder.

  • I get an error when upgrading the plugin via the built-in “upgrade” button.
    · Last Updated: Sun May 30 05:44:45 2010 UTC

    Yeah, it happens sometimes, sorry. Lightroom doesn't provide an upgrade system for plugins, so had to develop something myself, and it's greatly limited by the plugin infrastructure. It seems to work for most cases, but it's not robust when faced with nonstandard machine setups.

    If you're on Windows, perhaps give a try to running Lightroom “as administrator” (from Explorer's right-click menu) for the upgrade.

    If in the end it doesn't work for you, please just do a normal manual install, as described on my Lightroom plugin install page. Before or after downloading/unzipping/installing the new copy of the plugin, you can safely delete any old copies you have on your local disk; all plugin settings and image data remains intact.

General

  • I sometimes get “Assertion failed: packed” when using your plugins
    · Last Updated: Sat Jul 30 13:55:28 2016 UTC

    This seems to be a bug in Lightroom. I've reached out to Adobe.

  • Why didn't you respond to my note about (insert something unrelated to my plugins, tangential, or something already answered on my site)?????
    · Last Updated: Sun Sep 5 04:55:01 2010 UTC

    Sorry, but due to some arm pain that limits my time on the computer, I've had to make a change in my priorities, and responding to emails and comments is now lower down on the list. Sorry.

  • What's the difference between your upload-to-xxxxxxx plugin and the one of the same name that comes with Lightroom?
    · Last Updated: Sun Sep 5 04:55:01 2010 UTC

    The plugins that come with Lightroom are very bare bones; my plugins are more complex, but have a lot more options, and also support normal (non-Publish) export as well. If your needs are very simple, the built-in plugins may be perfect for your needs. Give them a try.

  • Do you have a plugin for uploading to (insert name here)?
    · Last Updated: Sun May 30 05:31:22 2010 UTC

    If it's not listed on my Lightroom goodies page, then I haven't developed it, but that doesn't mean that someone else hasn't. Check out Adobe's Lightroom Exchange for lots of plugins and such.

  • I'm running into troubles with the plugin... is there a log or something I can send that might help you diagnose the problem?
    · Last Updated: Mon Jul 26 22:40:10 2010 UTC

    You can send the plugin log via the “Send to Jeffrey” button in the upper-right section of the plugin manager.

    Three important points to help me help you:

    1. Do not email logs; use the submission feature. I can work with them better that way.

    2. If you're reporting about a problem that you can reproduce, please first clear the log (via the button next to the “Send to Jeffrey” button, or by restarting Lightroom), and then do the minimum needed to reproduce the problem... the fewest actions with the fewest photos. The less activity in the log, the more likely I'll be able to zero in on the cause of the problem.

      Also consider enabling “Enhanced debug logging” prior to the test.

    3. Very Important: The send-log dialog offers a place to add a note to me. Please use it to describe why you're sending the log, even if you've already told me via email or a blog comment. I get a lot of logs, and I have a very hard time keeping things straight, so giving me the information I need to debug things along with the log greatly increases the chances that I will not let it slip through the cracks.

      Where appropriate, full and exact names of specific files, urls, etc., help a lot.

    There's also a separate, unrelated log kept by Lightroom, referenced in the lower-right section of the plugin manager. If it reports more than one diagnosis message, only the first is relevant: to access it, you have to save the messages to a file, then open the file to view. If I ask for these, please cut-n-paste them to an email or to the note box of the ”Send to Jeffrey“ dialog described above.


    If Lightroom is actually crashing, you can't use the “Send to Jeffrey” button to send it because the act of restarting Lightroom clears the log. In this case you have no choice but to find the log file, zip it up, and email it to me. The log file is kept in a “*-log.txt” file named for the plugin, in the system's temporary folder. (When Lightroom is running, you can see the location via the “Show” button next to the “Send to Jeffrey” button in the plugin manager.)

  • About your LR/Mogrify plugin, could you please...
    · Last Updated: Mon May 31 01:11:45 2010 UTC

    That's not my plugin... Lr/Mogrify was written by Tim Armes.

  • I can't find my downloaded plugins in OSX Lion
    · Last Updated: Tue Jul 19 02:51:53 2011 UTC

    If you had put them somewhere in your ~/Library folder tree, you'll find that OSX Lion now hides that folder. See this post for how to unhide that folder tree.

  • Why does the plugin sometimes fail with “The handle is in the wrong state for the requested operation”?
    · Last Updated: Mon Dec 3 08:57:20 2012 UTC

    This is a Windows-only Lightroom bug that affects Lr4.0, Lr4.1, and Lr4.2.

    I'm told that it has been fixed in Lr4.3, so please upgrade (see “Help > Check For Updates” in Lightroom).

  • In the Geoencoding Support plugin, the “Geoencode selected photos from Google Earth” feature doesn't work... it results in an “Can't get location from Google Earth” error.
    · Last Updated: Mon Aug 17 10:32:45 2015 UTC

    It's a mystery why this feature doesn't work for some folks running Windows. Unfortunately, the behind-the-scenes method the plugin uses to acquire Earth's current location is no longer officially supported by Google, so if what used to work no longer works, there's not much we can do.

    I've spent many hours trying to figure it out, without success. It works for most, but not for some. Frustrating.

  • Photos keep showing up in “Modified Photos to Re-Publish” even though I didn't change anything.
    · Last Updated: Sat Oct 29 03:07:16 2016 UTC

    This central feature of Publish has, unfortunately, never been reilable. I've submitted bug reports to Adobe for years, so far to no avail. Sometimes photos just spontaneously move from “Published” to “Modified Photos to Re-Publish”, regardless of the settings in “Metadata that Triggers a Republish” and regardless of what's actually been changed.

    If this bug strikes you, the best I can suggest is either:

    1. Just let the photos be republished if republishing doesn't hurt things.

      “Hurt things” could be that it takes up more time or CPU or bandwidth than you'd like.

      With Flickr, they don't allow videos to be republished, so you can't take this option in the first place.

    2. Quietly move the photos back to “Published”. Select the photos in “Modified Photos to Re-Publish” that you know haven't changed (or, at least, that you know you don't mind not republishing), right click, and “Mark as Up-to-Date”.

      This can be done in bulk with the Mark Selected Publish Collections As Up To Date fetaure of my Bag-o-Goodies plugin.

    One other thing to consider, if you just want to get some specific photos published without having to deal with others, is to select them and then hold down the Alt/Option key. That turns the [Publish] button into [Publish Selected], which then deals with just the selected photos.

Network

  • When trying to authenticate my login, my browser says it doesn't know how to handle “lightroom://...” links; what's wrong?
    · Last Updated: Fri Jul 5 22:19:17 2013 UTC

    It looks like Lightroom's URL handler is not properly registered with your OS. A reinstall of Lightroom should handle it.

    To re-install, first try “Help > Check for Updates”, because you may as well make sure you're on the most recent version while you're at it. Otherwise, perhaps visit Adobe to download the latest version of Lightroom. (The “trial version” is just the normal retail version without a serial number, which, if you already have, remains active across the reinstall.)

    Older versions of Lightroom (e.g. Lr5's latest) are available separately: Mac · Windows.

    Creative-Cloud and Mac-App-Store users may need to reinstall differently, I don't know.

  • I keep getting “Security Error” when trying to upload.
    · Last Updated: Sun Jun 6 01:11:22 2010 UTC

    Nothing in Lightroom would generate this error natively... it's a problem outside of Lightroom and the plugin. I know of three possible reasons...

    1. The date on your computer is off. Secure networking doesn't work unless you have a reasonably accurate clock. Check carefully... I've had people complain to me that their clock was correct, when in fact it turned out to be exactly one day off, one month off, or one year off. I kid you not.

    2. You have some kind of security app prohibiting Lightroom from using the network (in general, or to the specific site the plugin is trying to upload to). Common examples are Little Snitch and Zone Defense. You might try disabling them temporarily to check, but going forward you should be able to add a Lightroom-specific exception.

      Please check carefully...I can't tell you how many times people have told me “I've disabled everything and I'm still getting the error!”, only to come back a day or a week later and say “aaah, I had forgotten about....”.

    3. Your operating system's security support is out of date.

      Zenfolio Users Nov 30, 2017:

      In particular, OSX (now called “MacOS”) didn't include some important security support until two years ago with OSX 10.11 (“El Capitan”), so Lightroom running on OSX 10.10 and prior won't work with secure web sites that enforce now-common minimum levels of security. For example, Zenfolio started requiring this level of security support in late Nov 2017. In order to upload to Zenfolio with Lightroom on a Mac, one must upgrade to OSX 10.11 (released in 2015) or later. Here's Zenfolio's note on the issue.

      (As an aside, many web browsers don't rely on the underlying operating system for their security support, so they can still be used to upload even without upgrading the operating system.)

      [SmugMug only] — if you get “securityError” with SmugMug, you need to install a particular SSL cert to work with SmugMug's API servers: Download the “Starfield Class 2 Certification Authority Root Certificate” from here, double-click to install, and restart Lightroom.

  • I keep running into networking errors (“Unexpected reply...”, “no reply...”, “timeout...”, etc.)
    · Last Updated: Thu Sep 27 22:48:01 2012 UTC

    It's almost certainly not specifically related to the plugin or even Lightroom, so there's not much I can do but to suggest the standard things:

    • If you're on Windows, be sure to disable “SSL 3.0”. See here for instructions.
    • Make sure you don't have some kind of security app interfering with Lightroom's networking. You may need to add exceptions with each major version of Lightroom.
    • Reboot your router / computer.
    • Make sure your system clock is set accurately.
    • It could be your ISP or the upload destination is having “issues”, so perhaps you just need to give it time. (Many upload services have different upload endpoints between their own web-based uploads and the 3rd-party API that plugins use, so it's possible their API could be having issues while their web-based tools continue to work, and vice-versa.)

    Larger uploads obviously increase the exposure to networking errors and timeouts, so consider at least testing with smaller uploads. One way to make a smaller upload is to use a lower JPEG quality setting. For example, as described here, a quality setting of 93 doesn't usually represent a perceptibly better image than a quality setting of, say, 77, but the resulting upload can be a good 4× larger(!)

    Another way to reduce the upload size is to lower the pixel-size of the upload in the Image Sizing section of the Export/Publish dialog.

    Also, do make sure you're using the latest version of Lightroom.

Registration

Uploading

  • I get a “missing destination cookies” error when trying to publish.
    · Last Updated: Sun Oct 14 14:32:19 2012 UTC

    This rare error is caused, as best as I can tell, by an error in Lightroom that causes it to lose/forget important plugin data. I've never been able to track it down, but the end effect is that all the data the plugin saved about a particular Publish Collection has been ripped out from under the plugin, leaving it with no way to continue.

    The only way to recover is to delete the Publish Collection, then recreate it. The “Populate” feature of my Publish plugins can allow you to recreate it quickly and easily, though it's somewhat of a fragile processes.

    It's unknown what causes Lightroom to suddenly lose this catalog data, but it's possible that it's simply one manifestation of wider catalog corruption, so it's prudent to perform a backup and integrity check on the catalog. To do this, visit Lightroom > Catalog Settings... and at the bottom of the General tab, set “Back up catalog” to “When Lightroom next exits”, then exit Lightroom. That will cause the backup dialog to appear. Be sure to enable the “Test integrity before backing up” option. It doesn't hurt (and likely helps general Lightroom responsiveness) to also enable “Optimize catalog after backing up”).

    The automatic backup selection that you put to “When Lightroom next exits” will revert back to whatever it was before. If it had been “Never”, perhaps take this opportunity to set it to make occasional backups. It's also prudent to back up all the myriad of Lightroom's ancillary configuration and preset files, so consider Matt Dawson's LR Backup plugin.

  • I get a “corrupt collection settings” error when trying to publish.
    · Last Updated: Mon Sep 2 23:12:32 2013 UTC

    This is the same underlying problem as the “missing destination cookies” problem above, with the same frustrations and the same potential workarounds.

  • The SmugMug plugin won't let me set the image Caption and other “New SmugMug” things
    · Last Updated: Mon Sep 2 23:12:32 2013 UTC

    SmugMug has not yet updated its third-party API for their summer-2013 redesign, so there's not much I can do but wait. I hear that SmugMug's own plugin may already handle the new redesign, but their plugin's home page still documents things as of Lightroom 3 (circa a couple of years ago), so it's hard to tell.

  • I don't see Lightroom editing changes in the copies uploaded to online photo-hosting service...
    · Last Updated: Tue Aug 19 04:31:14 2014 UTC

    Check the “File Settings” section of the Export/Publish dialog, and ensure that “Image Format” is not set to “Original”. That's because “Original” does not mean “the same format as the original master image” as might seem obvious.... Adobe has inexplicably made “Original” mean "The original pixels from the master image file (without any Lightroom changes), but with new metadata from your catalog".

    I have no idea how this is useful or desired, but that's how it is. You probably want “Image Format” to be “JPEG”.


The 30 most-recent comments (out of 273; see all), most recent last...

Is there a way for the plugins to convert Lightroom keywords to hashtags in the body of the post? Similar to the Lightroom Instagram plugin?

I’m not sure what you mean by “the post”… I suppose you’re asking the question in the context of a specific plugin, but it’s difficult to guess which. With my plugins, where you can use my template tokens you can use something like {LUA=T=TBL() for k in pairs(KWE) do table.insert(T,"#"..k) end return table.concat(T,' ')} though if you have keywords with spaces you may want something more. —Jeffrey

— comment by Eric on December 5th, 2017 at 4:01pm JST (11 months, 10 days ago) comment permalink

Greetings from Minnesota!

I have organized and labeled thousands of pictures using Microsoft’s Windows Live Photo Gallery , and when I wanted to install the program on my new computer I was disappointed to learn it is not available. I was further disappointed to learn that my tagging of faces within the program will not transport to Lightroom. Do you know of a plugin that would solve my problem? If there isn’t one, could you create one? I don’t think I’m the only person who “trusted” Microsoft too much, and now fear redoing a large amount of work in labeling. Thanks!

Anita

I’m afraid I’ve never heard of that app, sorry. If you can figure out where MS LPG kept its data, perhaps you’ll be able to figure out how to transport it over. If you still have access to the original system, perhaps check out whether there’s a way to have MS LPG write its per-photo data back into the photos, and cross fingers that that’s somehow available to Lightroom? —Jeffrey

— comment by Anita on December 15th, 2017 at 6:30am JST (11 months ago) comment permalink

I have been using your LR to Facebook plugin with great success until today when it suddenly broke. I downloaded the update, deleted the older version, installed the latest version and I get the same error with the new version as I got with the old version. The error is “Can’t save changes the nil plugin is not installed or not functioning correctly.”
Any ideas how I can fix this?
Thanks for a great plugin! Please hurry and provide me a solution as I miss it a great deal.
It sounds as if you’ve deleted the plugin files out from under Lightroom. “Installing” a plugin in Lightroom is really just telling Lightroom where the plugin lives on your system… the plugin files must continue to be there for it to continue to work. —Jeffrey

— comment by David T. on January 11th, 2018 at 11:57am JST (10 months, 5 days ago) comment permalink

Any update on this bug in your FAQs
I sometimes get “Assertion failed: packed” when using your plugins
permalink · Last Updated: Sat Jul 30 13:55:28 2016 UTC
This seems to be a bug in Lightroom. I’ve reached out to Adobe.

Just downloaded your plugin which looks great and is just what I need, but my first attempt to get around 20 photos already on Zenfolio recognised in Lightroom has failed with this message.
Thanks in anticipation.
Is this in the latest version of Lightroom? I haven’t heard about this error lately, so assume that they had fixed it…. —Jeffrey

— comment by Sally Anderson on January 28th, 2018 at 8:47pm JST (9 months, 18 days ago) comment permalink

Hey Jeffrey,

Thanks so much for your plugins. I’ve used Smugmug & Zenfolio plugins for YEARS and they’re great.
I have a question about Zenfolio’s plugin recently. As I publish different collections a dialog box comes up with “Task Completed” and a progress bar underneath that shows complete but nothing happens and I have to force quit Lightroom every time to get rid of it which is getting very tedious…. Please help! I have updated to the most recent plugin and version of lightroom.

Thank you so much for any help!

I’m wondering whether there are Lightroom dialogs that are hidden behind other windows. Lightroom does this sometimes, inexplicably putting the dialog with focus behind the main window. Next time you run into this, hunt around/behind for another dialog. On a Mac, minimizing Lightroom then bringing it back is usually sufficient to get all the dialogs in front of the main window. —Jeffrey

— comment by Brie on February 6th, 2018 at 2:26am JST (9 months, 10 days ago) comment permalink

I like how your product works but one thing I don’t like is it creates them under geocnoding section instead of LR GPS itself. Was this intentional or I am missing something? Is there a way to copy the coordinates and altitude to LR standard Exif fields so it can be saved into the photo and used in other softwares.

I’m not sure what you mean. The plugin writes to the standard Geoencoding fields, which Lightroom writes to exported copies if you ask it to (though Lr and plugin privacy options can keep that data out of exported copies). —Jeffrey

— comment by Ken on March 28th, 2018 at 9:18am JST (7 months, 19 days ago) comment permalink

I keep getting “Facebook login aborted: Assert @Debug:883” when I try to reauthenticate.

Please send a plugin log the next time you encounter this. Thanks. —Jeffrey

— comment by Ike on April 14th, 2018 at 1:56pm JST (7 months, 1 day ago) comment permalink

Hello. I use the plugin to export from Lightroom to Facebook very frequently. However, one problem I sometimes face is the photo order in the export. When that happens, the photos in Facebook show in the opposite order of what they were in Lightroom (meaning, the last photos were exported first). It’s very annoying to correct the order manually in FB. What can I do to avoid that? Thanks.

I suppose you can flip the order in Lightroom (toggle the “A-Z” in the toolbar to “Z-A”) prior to publishing. —Jeffrey

— comment by Henrique on April 29th, 2018 at 9:29am JST (6 months, 17 days ago) comment permalink

Hi Jeffrey,

I have been experiencing some problems with Google Photos almost one week. Your Google Drive plug-in works great and having no problem in publishing Google Drive. I can see files both online and copies of the uploaded files in my local Google Drive folder. However, I cannot see the in Google Photos. Not much help from Google Drive and Google Photos guys online help. What’s wrong, any idea?

Firuz Soyuer

I have no insight into Google Photos, sorry. Google finally released an API a few days ago, so that I can build a plugin for Google Photos, but so far the API has bugs that doesn’t allow me to proceed. But, it’s likely that we’ll be able to have a plugin for Google Photos soon enough, finally, after perhaps a dozen years since it was released…. —Jeffrey

— comment by Firuz Soyuer on May 3rd, 2018 at 11:08pm JST (6 months, 12 days ago) comment permalink

All of a sudden my export to Facebook plugin will not let me save because it’s telling me to select at least one album, but it’s not showing me any to select. This happened after it said there was an authentication error and I went in to edit the settings.

I suspect that whatever authentication error you encountered left you unauthenticated, so please try re-authenticating. —Jeffrey

— comment by Samantha on May 4th, 2018 at 9:47am JST (6 months, 12 days ago) comment permalink

Hi Jeff, writing from Japan.

I’m uploading pictures to a Facebook album and having to approve them each time. I get a message in Facebook that says “The photos below were uploaded from another application, you’ll need to approve them.”

The album has Public permissions but your app doesn’t seem to have that broad of permissions. I followed your directions on the FAQ to change the app permissions but it would appear Facebook’s privacy settings may have changed and I can’t find the required settings anywhere. I actually can’t seem to find anything related to your plugin in Facebook. Any ideas?

I can no longer find it, too, nor info about any apps that I know I’ve got connected. Weird. Will investigate further… —Jeffrey

— comment by Ash on May 4th, 2018 at 5:28pm JST (6 months, 11 days ago) comment permalink

I am attempting to upload photos to my FB page and only 1:1 smart previews are available, as I am traveling and my external hard drive where my photos are stored is not with me. When the attempt is made, I get an error message that says, “Assert @Debug:978” and no photos are published.
This happened once before, and the photos published without incident once I was connected to my external hard drive.
Am I not able to publish with just 1:1 previews available, or is there something I might be missing?
Thanks for your answer in advance, and thank you for this wonderful plug-in!

You can never publish/export anywhere with Lightroom unless you have either or master originals, or smart previews. Nothing about 1:1 previews is relevant. Still, the plugin should be informing you gracefully, not crashing, so I’d appreciate it if you could send a plugin log the next time you encounter the crash. Thanks. —Jeffrey

— comment by Gavin on June 3rd, 2018 at 11:17am JST (5 months, 13 days ago) comment permalink

Hi, Jeffrey! I live in Arlington, Texas and have been using your LR to Smugmug plugin for years and love it. I just recently updated my Lightroom 5 to version 5.7.1 on both my laptop and desktop computers. Having the same kind of problem on both. I have downloaded and installed your latest verion of your Smugmug exporter, unzipped it, and installed it with the Lightroom Plug-in mamager which shows it is installed and running. When I go to export photos, your exporter asks me to login. I place my Smugmug nickname in the nickname box and put by password in the password box. I click LOGIN and I get a huge window of text and the heading is that I got an unexpected HTML response from Smugmug. After I close this window, I get ERROR and that the login is aborted. I hope I have given you enough info. I have never had anything like this happen with your plugin before. BTW, the problem doesn’t hurt my Windows 10 tablet when the login crashes, but on my Windows 7 desktop it crashes the whole computer so badly that I have to shut it down with the master restart button on the front of the computer. Ouch! Ideas? Thanks! (Please pardon me if I have submitted this to the wrong place)

Yikes, I see now that they announced something a month ago that just took effect, disabling plugin access. I’ll dig in and try to get a new version out soon. —Jeffrey

— comment by Wayne on June 13th, 2018 at 10:59am JST (5 months, 3 days ago) comment permalink

Hi there! Writing to you from Philadelphia, PA (USA). When I export from LR to Zenfolio about 80% of the images, once in Zenfolio, fail to load. They just spin. I know it’s a plug in issue because when I upload images to Zenfolio from my desktop, there’s no issue. Please help!

Thanks so much.

When you experience that, can you contact Zenfolio to ask? Frame the question as “why is this photo spinning?”, and if there’s actually something related to the plugin, they’ll tell you. I don’t think it’s the plugin per se, but it could be related to the servers that they have for third-party apps like the plugin. (Their own apps could perhaps use different servers.) —Jeffrey

— comment by Julia on June 14th, 2018 at 8:20pm JST (5 months, 1 day ago) comment permalink

In WA state. All of a sudden getting “Unexpected HTML reply from SmugMug” with long list of code that I must stop, when using plugin to update photos in Lightroom to Smugmug. Using latest version (Version 20180512.320), but previous version also threw error. Was all working good until trying today.

Yes, please see here —Jeffrey

— comment by Rod Smith on June 17th, 2018 at 7:01am JST (4 months, 29 days ago) comment permalink

Hi Jeff,

I am having a question about Facebook export plugin, while i create a album, every time i export pictures to that album, the sorting was wrong, it suppose to the end of the album.

But it’s go wrong every single time, would you please let me know how to apply the sorting problem with me?
At least new exported photos always go to the end of the album.

Thanks for your time.

The plugin has no control over the sorting at Facebook. Facebook will do what it wants, which I suppose is to include them in uploaded order. —Jeffrey

— comment by Hei on June 17th, 2018 at 1:09pm JST (4 months, 29 days ago) comment permalink

I’ve used this plugin for years, and for the past few days it won’t upload, giving me an error “service is unavailable”. I have Lightroom and the plugin updated and a few images uploaded before it starts doing this. I have contacted Zenfolio twice, but have not received an answer. The following is additional info that pops up which I shared with Zenfolio.

Target url: http://up.zenfolio.com/gretchenwakeman/p425456852/upload2.ushx
Unix timestamp of call start: 1529881941.4695
Unix timestamp of call end: 1529881941.9334
HTTP Reply Date Field: Sun, 24 Jun 2018 23:12:21 GMT

Any ideas on how to resolve this new issue?

They will probably reply to say “It’s not our problem; contact Jeffrey”, but I can assure you it is absolutely, unequivocally their problem. Their API endpoint is returning an HTML page meant for a web browser, not an API data reply, something that it should never do, under any circumstances, so by definition this is their problem, even if the plugin were sending junk (which of course it’s not). It has been their pattern for years for Support to blame the plugin and shoo people my way, even long after their engineers have confirmed the problem is theirs. It’s getting old, and I wish they would stop. In this case, I’ve sent them enough that they should be convinced that the problem is not mine, but I’ve gotten no reply. They just shoo you away to me, and consider “case closed”. Sigh. I don’t know what more I can do. I am as frustrated with Zenfolio as you are. —Jeffrey

— comment by Gretchen on June 25th, 2018 at 8:15am JST (4 months, 21 days ago) comment permalink

Hello from England: have you seen this before when I publish something:
Couldn’t render image: openNegative: dng_error_bad_format

That’s Lightroom’s way of telling you that the master image file is corrupt… it can’t read it. —Jeffrey

— comment by Simon Bradford on July 3rd, 2018 at 12:18am JST (4 months, 13 days ago) comment permalink

Hi – I downloaded the Google Photos add-on (appreciating the limitations) as a quick solution to a problem (i.e. I quickly needed to get some pictures “published” to my Google library and the new Google Sync (piece of sh*t that it is) has been stuck on 917 of 58,345 photos for the past week. Anyway, when trying to authenticate the add-on to my Google account, it cannot login and get my details. It says loading albums list and then fails with cannot get login details from Google. I’ve tried lots of things like restarting, logging in and out of Google, manually pasting the code. No luck. The screen sequence is slightly different from what you’ve published when going through the authentication but I think it should still work the same.

Any ideas…?

Much appreciated,

Greg

It’s a new enough plugin that I wouldn’t put the blame past me. Could you send a plugin log after you try but fail to authenticate? Thanks. —Jeffrey

— comment by Greg Mason on July 7th, 2018 at 11:06am JST (4 months, 9 days ago) comment permalink

Jeffrey,

First Congratulations to everything you do.

If I am not mistaken I used to be able to create galleries in your export smugmug plugin for Lightroom classic, latest version.

I don’t see it anymore, or maybe it was never there to begin with.
Please let me know if I can create galleries from your plugin.
Thanks
Carlos
It got lost in the move to a new SmugMug API. It’ll come back once things calm down after the change. I’m currently working on a sporadic issue many folks are facing…. —Jeffrey

— comment by Carlos Eduardo Martinez on August 9th, 2018 at 4:31am JST (3 months, 7 days ago) comment permalink

Jeffery, is there a way to keep the custom order of the LR gallery when uploading to Zenfolio? If so, how?

Sorry, no 🙁 —Jeffrey

— comment by koko on August 11th, 2018 at 8:08am JST (3 months, 5 days ago) comment permalink

I setting up my Zenfolio export settings and have a question. If I select “Custom Name” in the settings does the export pause for me to insert the custom name? Or do I name the images before export or after export in Zenfolio? Also if I rename an image in Zenfolio will that break the sync link when I modify and republish the image in Lightroom?

If the “Custom Name” refers to the “File Naming” part of the dialog, that’s Lightroom’s way of allowing you to set the filename of the copy uploaded, and at the same time you must enter something in the “Custom Text” box. It won’t come back to ask later. Renaming images at Zenfolio is fine, but those changes won’t be reflected in any way back to Lightroom. Name changes at Zenfolio will not disconnect the photo from Lightroom, so you will be able to successfully republish. —Jeffrey

— comment by Janerio Morgan on August 14th, 2018 at 10:19am JST (3 months, 2 days ago) comment permalink

Hi Jeffrey

As others have said, thanks for the Flickr publishing (and other) plugins. My apologies if I have missed a simple setting or this question has been answered previously.

I know that the plugin identifies metadata changes, and shows images selected to be republished. Is there any way to have these images republished automatically without further interaction. I know that some people, including me, may not want this to happen all the time so I can see that the default would be to require intervention. But given that I am adding keywords and titles to many images, an automatic republish facility would be welcome.

Many thanks

Mike
Southampton UK

The best I can suggest at the moment is the “Publish At” feature of my Bag-o-Goodies plugin. You can schedule it to publish at the end of the day, in case you forget to do it yourself before you go home. It’s not really a satisfying answer to your query, I know, sorry. —Jeffrey

— comment by Mike Creighton on August 16th, 2018 at 7:20am JST (3 months ago) comment permalink

Is there a reason there is no answer to my post? Just wondering. It was posted three days ago.

I was over the Pacific at the time, and am just now emerging from jetlag. But truth be told, I get so many emails and comments that I literally can’t read them all, much less respond, sorry. —Jeffrey

— comment by janerio on August 17th, 2018 at 10:31am JST (2 months, 30 days ago) comment permalink

I’m from Hawaii! I’ve been attempting to authenticate the newest plugin for smugmug, and am unable to do so. It does register it with smugmug, but lightroom is not recognizing it so the plugin authentication dialog never goes away. Uninstalled lightroom classic cc twice, tried this line in terminal C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe” -register Tried to revoke authentication withing smugmug a couple a times, and can see it registered again after running authentication dialog. But Lightroom is not closing the authentication warning. Using macbook pro and high sierra

Reinstalling Lightroom should fix it, hopefully. The problem you described indicates that Lightroom’s URL handler wasn’t registered with the system, something it should do during install. Hopefully. —Jeffrey

— comment by Thema on September 20th, 2018 at 4:11am JST (1 month, 26 days ago) comment permalink

Hello ! Recently I notice my uploads on Flickr stay at 1080p even when I ask 2048p ?

Do you perhaps have the “don’t enlarge” option turned on in the sizing section, and are sending photos that are originally only 1,080 pixels wide? —Jeffrey

— comment by Jean-Pierre LABBE on September 26th, 2018 at 6:14pm JST (1 month, 19 days ago) comment permalink

Hello I’m from Alexandria VA and just started using your geoencoding plug-in. So far it’s just what I’ve been looking for! I’m still figuring out all the features. Minor thing… I can’t figure out where to set the speed field to show MPH instead of KPH. Thanks!

Sorry, the field is defined as KPH. Few people use MPH anymore anyway, as the kilometer has been the international standard for well over 100 years. 😉 —Jeffrey

— comment by Ken Hargy on October 1st, 2018 at 1:08am JST (1 month, 15 days ago) comment permalink

Hallo,
I’m still on LR 5.7. When I recently decided to upgrade to LR &, the last “stand alone” version, I learned that even in LR 6 the map module will not work after 2018/11/30, which is rather soon. So I did not….
I don’t want the subscription…. Have you got any advice for people like me?
Best regards,
Gottfried, Austria

It depends what you used the map module for. My plugin can take the place of the map module for geoencoding and reverse geoencoding, and some other light things. —Jeffrey

— comment by Gottfried on October 14th, 2018 at 5:26pm JST (1 month, 1 day ago) comment permalink

The plugin for Zenfolio loaded into Lightroom but now in the Lightroom Publishing Manager dialogue box and it won’t save changes because at the bottom of the box it says I’m “not logged in”. Logged into what? Thanks.
Jim

To Zenfolio. You authenticate to your Zenfolio account in the 2nd-from-top section of the dialog. —Jeffrey

— comment by Jim Bunker on October 21st, 2018 at 1:01am JST (3 weeks, 5 days ago) comment permalink

Jeffrey,

I’ve been using your plugins for Picasaweb and now Google Photos for years — thank you! Now for the bug report. When I export from Lightroom to Google Photos using your plugin, all the exported files get renamed to today’s date — e.g. “2018-11-12.jpg” no matter what I do. Unchecking “rename files” in the plugin doesn’t change this; neither does checking rename files but selecting “Filename” as the option. Is this a plugin feature/bug, or something weird about my Lightroom installation? It didn’t happen with the old Picasaweb plugin, nor with the built-in “export to hard drive”.

Cheers,
Robin (upstate New York, USA)

Sounds weird, indeed. Perhaps send a plugin log the next time you encounter it, and I’ll take a look. —Jeffrey

— comment by Robin on November 13th, 2018 at 11:50am JST (2 days, 13 hours ago) comment permalink
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