Wow, this is so fantastic....
I had occasion to call Delta Airlines customer service, and when the representative hung up, the call tripped over to customer-service survey kind of thing. but instead of the normal banal questions (“Were we able to solve your problem?”, etc.), they asked just one question:
| “ | Would you hire the person you just talked to
if you owned a customer-service business? |
” |
Wow, what a fantastic question. It concentrates on the person's competency and people skills, rather than the services and restrictions of the company behind them.
(In my case, I answered an unequivocal “yes”, as the person was personable and competent.)
Update: ouch, Delta gets a demerit for stupid programmers at their web site. )-:
They require proof when changing your address to a different country, which seems reasonable enough, so I tried to upload an iPhone photo of my driver's license, but it kept rejecting it with an admonishment that it should be in “XLS, XLSX, DOC, DOCX, CSV, PDF, JPEG, PPT, PNG format”. The photo was in JPG format, so should have been acceptable.
It eventually dawned on me that they just might be stupid enough to require that I upload a file with the name “IMG_2311.JPG” instead of “IMG_2311.jpg”, and it turned out to be true. Sigh.
I had to deal with Air France several times during my trip back to JP and I would have said “yes” to all of the people I talked to! Is something strange happening with airlines or what? 😉