Hello! I’m writing to you from Davis, California.

I’m having a sudden problem with your export from Lightroom to SmugMug plug-in.

After installing your most recent plug-in into the most recent version of Lightroom CC Classic I find that after some number (maybe 5 to 10) of images have been uploaded the uploads no longer work. It’s like your plug-in thinks the files have already been uploaded. I’ve tried uploading to a different gallery but that doesn’t work. I am able to export the image to a hard drive and then use the SmugMug web uploader to add the same image.

I’m using your plug-in 20180305.319 (I wish I could do a copy/paste out of your plug-in to get that) and using Lightroom CC Classic 7.3.1

Thank you for any insight you might provide.

I’ve provided in the Website field above a link to the gallery in which I’m attempting to upload images.

The next time you run into this issue, please send a plugin log, including a note that is explicit about which image you thought should have uploaded where, but didn’t. About the copy/paste idea, that’s great… I’ve added it to the new version that I just released. Just click the version number to copy it to the clipboard. —Jeffrey

So sorry to hear Smugmug pulled the rug out from under you. I have submitted a comment to them specifically asking that they respond quickly to you and get this invaluable tool working again. Sheesh!

It’s not fair to say they they “pulled the rug out”…. they did announce it a month ago, and I simply didn’t notice the announcement, which is certainly not their fault. (I didn’t have their developer forum in my newsfeed; I do now.) The bigger issue for me is that they’re pushing developers to go live with a new API that they themselves explicitly call “beta”. I didn’t intend to bother looking at the new API until it left “beta”; why should I trust it if they don’t? I thought it was odd that they left the “beta” label on it all these years, but I suppose that they have their reasons. And anyway, my plugin continued to work fine with their original system so what did I care? So, now I care. We’ll see. They’re good folks over there, so I’m certain things will work out. —Jeffrey

Thanks for the update. Hoping this is resolved soon, thanks for your work.

Hi Jeffrey

I too wrote to Smugmug …because your plugin is so much easier than theirs (or anyone elses!). So it’s been a real blow losing it…

This is what they said:
Jeffrey can update his plugin using our new API and everything will work as it was before – or even better since it is a new API – which I guess you already know looking at the above comments. But thought it might help make them more aware of third party developers’ needs!

Really looking forward to a solution.
Cheers
John F

Sigh, I think that they don’t understand the meaning of the word “beta“. They also don’t respond to my questions about the new API. I’m just in a holding pattern until they bother to reply. )-: —Jeffrey

Living in the Midwest, Polk County, Iowa or the Des Moines metro area.

I can’t even tell you how long I have been faithful to you using your many Lightroom Goodies! A long time for sure, and Lightroom user since 1 November 2007 0r 2008, and have been using SmugMug since 2009.

This just tears it, in what SmugMug has done to you and the many of us that publish our photography from Lightroom to SmugMug.

Right now I feel that my hands are tied and I am unsure what steps I need to move forward to publish or upload photos to SmugMug. Yesterday was the last straw using your Lightroom Plugin, SmugMug says now it cannot authenticate my login no longer, so no photos are leaving Lightroom to be published to SmugMug.

I will gladly wait for you but I can’t wait to long publishing photos. Seriously I have a couple hundred people looking for their photos on my photography website.

With that said I want to hear or read your two cents worth on how I should publish my photography in the interim while you make your updates in correcting your Lightroom Plugin. I just feel lost right now because SmugMug pulled a fast on you and all of us.

There are other plugins out that that may work because they were written to use the beta API that didn’t exist when I first wrote mine. (And I didn’t update to it when it came out because it was beta and not intended for production use.). Anyway, try other plugins — they won’t interfere with the data in my plugin. Using other plugins will mean that for those photos my plugin won’t learn the relationship between Lightroom photo and SmugMug copy, but that’s perhaps a minor issue, one that in theory can be remedied later via the “File > Plugin Extras > SmugMug Extras > Associate” operation. —Jeffrey

You might want to put a note at the top of your SmugMug page that says the software currently doesn’t work. Finding this page is NOT obvious.

Earlier I wrote a comment about a problem with the error window that the plugin produced that resulted in requiring a force-quit of Lightroom (there was no way to make the box go away – it was modal and there was no cancel or close button)

Thanks for listening.

Good point, I’ve added something to the top of the plugin page. About the dialog, you should be able to clear it by just pressing the enter key. Unfortunately, Lightroom doesn’t let a plugin know how big something will appear, and despite my having spent considerable effort coming up with heuristics to try to predict what I need to do to keep a dialog smaller than the screen, apparently I’ve not done enough. In particular, it’s difficult with retina displays that have a different actual-pixel-dimension from an apparent-pixel-dimension. Until Adobe adds hooks to help a plugin here (or until I get smarter), I’m afraid we’re stuck )-: —Jeffrey

On another topic besides the Smugmug plugin, there was a note inside Lightroom today (I think from the Facebook publisher plugin) that FB was going to discontinue “uploads” from desktop applications (I think Aug 1, or Sep 1, can’t remember). Is this going to affect your FB plugin? I hope not, because that’s also part of my regular workflow (and great). Manually uploading images is a pain, and since I have everything in LR it’s super easy to do.

Yes, my plugin (and all of them) will cease to work from Aug 2. I was able to get high-ups at Adobe in touch with high-ups at Facebook, looking for some kind of reprieve, but I guess nothing came of it. )-: —Jeffrey

Great news that the SmugMug plugin “upgrade” is underway, but that is another huge bummer about the FB one. And they are unlikely to be very flexible. I used their API professionally for a while and they were loath to do much of anything for any 3rd parties once they had set their mind on policies. But it’s really retarded and annoying. Clearly users want to upload albums into their system and clearly it’s VERY convenient to do it directly from LR if you are a serious photographer who uses it (and I don’t know many who don’t). What, are they going to make us dump them to a temp directory and then upload them one at a time manually or something? It’ll just make me stop posting more than 1 off photos to FB!

Trying out the beta, can’t find auto-destinations. Are they going away?

I’ll have to look at adding those back in once the dust settles. A bunch of fringe things like that got put off, sorry. —Jeffrey

In the process of re-installing Lightroom so the new SmugMug plugin will work I noticed the Facebook export plugin is gone from your page. Scrolling through some of the comments above I see Facebook has decided to block uploads from desktop devices.

First, what a kick in the teeth. But thank you so much for getting SmugMug back up and running. You’re the best.

Second, the FB plugin still works when exporting to our business page. We posted a few hundred photos this past Sunday at a trade show. I just reinstalled the last version of your Facebook plugin I had previously downloaded, re-authenticated to Facebook, and uploaded to an album on my business page with no problems. It wouldn’t work when exporting to an album on my personal account though.

Are they allowing exports to business pages? Is this a weird fluke?

I figure that shoe is going to drop and we should start working a manual FB upload into our workflow now but… one can hope FB pulled it’s head out of it’s ass, right?

-Ben

I expect the shoe to drop. The tens of thousands of folks that use my plugin are one or two orders of magnitude too few to be worth their attention. )-: —Jeffrey

Hi Jeffrey –
Trying out the new Smugmug plugin. I don’t see the option in the Settings window anymore to allow the creation of a new gallery. Is that a known issue or am I missing some new setting?

That feature will come back eventually, once the dust settles on the recent big changes. —Jeffrey

Upgraded to current version of the LR Flickr publisher plug-in and now unable to up load any images – plug-in aborts with message about corrupt response from Flickr. First image is actually added to photostream but without putting it in the album instructed or any pre determined groups. Kept retrying as part of the message sting indicated a Flickr response suggesting engineers working on it, so ended up with 11 duplicated images when I rechecked this morning.

I wonder if its something to do with me still on LR6 (version 6.12). Using Firefox as web browser (latest version)

Is there anyway of going back a release of the plug-in to check this?

Steve

It’s a known issue at Flickr… they’re having ‘issues’. I expect them to fix it quickly. —Jeffrey

Jeffrey – re my post of 10 Sept – now 3 days on and no change. No sure it’s a pure Flickr issue as they ought to have fixed by now……

Steve

I reached out to Flickr, but no response yet. —Jeffrey

Hi Jeffrey

I too was having problems with flickr (new LR catalogue, connecting to a flickr account for the first time). I was running 20180906.401. I’ve now updated to 20180917.402 and I can now log in successfully. Thanks for your efforts!

Paul – London, UK

Hi Jeffery,

i have a problem with LR 7 (7.50, german) and the metadatawrangler plugin. I think up to LR version 6.x it works fine. Now it’s stealing the focus from the preset if it’s part of the preset.
I checked es more than once. If i activate a preset with this plugin included then after a short moment the preset lost the focus. It doesn’t matter if the plugin is enabled or not.

At least the last three version include 20181004.167 doesn’t work.

Thanks
joerg

I don’t think it’s something specific to this plugin…. I did some tests and found that Lightroom randomly took focus away from the preset name, regardless of what preset I tested and what plugins the preset did or did not have. I could find no pattern. I never noticed this issue before and now that I do it doesn’t really bother me, but YMMV. In any case, it’s a Lightroom thing. —Jeffrey