Known Issues with my Plugins

Known Issues with Lightroom and/or my plugins...

All plugins (2019)

If you've just upgraded a plugin and it fails to load, please restart Lightroom and re-enable it in the Plugin Manager. Normally, plugin updates don't require a Lightroom restart, but occasionally it's required.

Flickr (May 2019)

Flickr seems to be having "issues", returning web pages to the plugin under the hood, instead of proper data responses.

Also, please see This FAQ for issues commonly encountered with my plugins.


The 30 most-recent comments (out of 590; see all), most recent last...

Hi,
Why the Flickr plugin integrated with Lightroom is working and not your plugin ?

Best regards
Eric

It should be working now (with the latest release of my plugin). The underlying problem was my fault, but it was compounded by Flickr responding with a misleading error message. Instead of a data-API reply informing me of my mistaken data, they replied with a web page saying that they were experiencing technical difficulties. Because I took them at their word on that, it took a while before I actually noticed that the mistake was mine. —Jeffrey

— comment by Eric LEGIGAN on September 16th, 2018 at 12:32am JST (2 years, 1 month ago) comment permalink

Hi Jeffrey

I too was having problems with flickr (new LR catalogue, connecting to a flickr account for the first time). I was running 20180906.401. I’ve now updated to 20180917.402 and I can now log in successfully. Thanks for your efforts!

Paul – London, UK

— comment by Paul Walmsley on September 19th, 2018 at 4:38am JST (2 years, 1 month ago) comment permalink

Hi Jeffrey, any ETA on when the update metadata at smug mug will be back? I really miss this one…
Thanks as always for stellar tools!

SmugMug more or less stopped answering my emails a month or so ago, leaving a big metadata-related bug (on their side, I think) unaddressed. I’m in a holding pattern until I hear from them. I suppose they’re busy. /-: —Jeffrey

— comment by Kwai Lam on October 4th, 2018 at 2:51am JST (2 years ago) comment permalink

Hi Jeffery,

i have a problem with LR 7 (7.50, german) and the metadatawrangler plugin. I think up to LR version 6.x it works fine. Now it’s stealing the focus from the preset if it’s part of the preset.
I checked es more than once. If i activate a preset with this plugin included then after a short moment the preset lost the focus. It doesn’t matter if the plugin is enabled or not.

At least the last three version include 20181004.167 doesn’t work.

Thanks
joerg

I don’t think it’s something specific to this plugin…. I did some tests and found that Lightroom randomly took focus away from the preset name, regardless of what preset I tested and what plugins the preset did or did not have. I could find no pattern. I never noticed this issue before and now that I do it doesn’t really bother me, but YMMV. In any case, it’s a Lightroom thing. —Jeffrey

— comment by josch on October 7th, 2018 at 2:47am JST (2 years ago) comment permalink

Hi Jeff,
The new Lightroom 8 disables your amazing Google drive plugin. My whole operation is now slowed to a snail’s pace without it. Will be able to issue an update? Happy to pay you again…
DL

All the plugins were updated within one minute of Lr8 being announced (I’d been preparing all week), so using the most recent version should be fine in Lr8. If not, please send a screenshot of the plugin manager…. —Jeffrey

— comment by david levine on October 16th, 2018 at 10:49pm JST (2 years ago) comment permalink

Jeffrey- I’ve been using the Zenfolio plugin for years and am generally happy with it. I’m noticing that I get frequent time-outs in the middle of uploads and that when it happens, Lightroom is frozen until the time-out is resolved. I have a good internet connection. A) is there something I can do to cut down on the connection errors? B) is there a way to prevent the plugin from completely taking over Lightroom during these events so that I can at least keep working while the connection is restoring?

This sounds like a problem deep within Lightroom and/or your OS. I’ve gotten a lot of reports over the years that plugin uploads to Zenfolio are super slow compared to uploading via their browser interface, and that, too, may be something deep inside Lightroom, but since I can’t reproduce the problem, I can only vaguely speculate. I suppose some WireShark logs might help shed some light on it, but networking is not a strong area for me. In any case, the way that the plugin interfaces with Lightroom for the upload is the same code used in my other plugins, none of which garner such consistent “slow upload” complaints, so part of me has to wonder whether the problem isn’t somehow at Zenfolio. I’m just at a loss here. )-: —Jeffrey

— comment by Lee on November 5th, 2018 at 2:11am JST (2 years ago) comment permalink

Hi Jeffrey,

first thanks for the plugin, it’s awesome! I am using it for several years!

I have issue with uploading videos. I had to buy Flickr Pro and I have decided to upload there all my photos but it’s over 32k photos and some videos. And just now it’s saying me “Can’t continue: a previously-uploaded video is included in the Publish operation, but Flick does not allow videos to be replaced. You might delete it from publish service, then re-add and republish, or just bypass the operation by righ-clicking on its thumbnail and “Mark as Up-to-date”. It’s about “Flick photostream” collection.

How can I find the video? And it there any option in plugin settings to skip it? Because now I can only close the dialog and publish process it stopped.

Btw this collection also contains photos and videos from other already published collections.

Best regards

Lukas

Lightroom’s standard Grid Filter can be used to isolate videos. There’s currently no option to skip these videos… I’ll try to add one. —Jeffrey

— comment by Lukas on November 25th, 2018 at 3:48am JST (1 year, 11 months ago) comment permalink

It appears that the Flickr plugin is still broken.

I’m getting the error that says “Warning. Can’t update this collection. Corrupt reply from Flickr, can’t continue.” I also get “Unexpected HTML reply from Flickr” along with a few lines of HTML that don’t seem to shed any light on the problem.

I’m using Lightroom Classic 8 on a Windows 10 PC with the latest version of your Flickr plugin (20181020.407).

Is there any chance that this will be resolved anytime soon? If not, I may have to resort to Lightroom’s built-in Flickr publish service.

Others have reported this and sent logs, and it’s truly a problem on Flickr’s side, so I can’t speculate on when they’ll fix it. It seems to be intermittent, in that others have reported that if they keep trying, it eventually succeeds. It’s not impossible that you’re running into something slightly different, so feel free to send a plugin log and I’ll take a look. —Jeffrey

— comment by Alan Haynes on November 30th, 2018 at 9:06am JST (1 year, 11 months ago) comment permalink

Hi
Metadata wrangler stopped working in latest update, any news on fixing the plugin?
Thanks
Obrigado,
humberto

It should still be working; if you’re running into problems, perhaps send a plugin log after encountering the problem. —Jeffrey

— comment by Humberto on December 8th, 2018 at 12:39am JST (1 year, 11 months ago) comment permalink

Hi, Jeffrey. I’m in Washington state, USA. I was wondering if the Flickr recent change to the Amazon Web Server platform will cause issues with the Lightroom jfFlickr plug-in. The Flickr site is back up this evening (May 23, 2019) after an outage to move the web site to Amazon beginning May 22, 2019. Presently, when I publish photos in Lightroom using jfFlickr, the action times out showing “Error during export Flickr’s server returned a web page instead of valid data, so they’re likely having temporary technical difficulty. Aborting export before any image was successfully uploaded.” I guess this is kind of a heads up for you if there is something that needs to be done on your end with the plugin. It may be that Flickr is wonky at the moment after the site move.

As best as I can tell, they seem to still have intermittent issues. —Jeffrey

— comment by David Seibold on May 24th, 2019 at 1:48pm JST (1 year, 5 months ago) comment permalink

Hi, Jeffrey. Yesterday I sent a message concerning your Lightroom Flickr plugin and the possibility there may be issues with Flickr moving it’s site from Yahoo to AWS. Well, it appears there isn’t an issue that I can see. I was just able to finally upload from jf Flickr to Flickr. That’s amazing considering all the things that could go wrong. Thanks for such a wonderful product. jf Flickr is my main connection to Flickr.

Lots of folks have been having issues (including me, still). It seems to be a bumpy road for them… —Jeffrey

— comment by David Seibold on May 25th, 2019 at 12:20pm JST (1 year, 5 months ago) comment permalink

I’ve been having lots of hiccups uploading recently, most of which I suspect are related to Flickr’s Yahoo-SmugMug/AWS migration. No troubles this morning, but one thing that’s been a problem for me for some time is that I can’t seem to *not* download comments. I have the plugin set to “manually” which as I understand it should bypass comment download. But when I publish, I get “Downloading comments” for a long time. (I just refreshed my Flickr album list, which may or may not have helped.)

I’m writing from the San Francisco Bay Area. Thank you for all your work on this plugin, which I find indispensable.

Lightroom doesn’t actually allow for comment-downloading to be disabled, so the disable feature of the plugin fakes out Lightroom by not actually contacting Flickr….. but Lightroom still goes through all the housekeeping efforts, because Lightroom doesn’t know about the fake out. It does this for every photo with every publish. That can be a lot of housekeeping efforts that Lightroom is wasting, but there’s no getting around it, as things stand now. —Jeffrey

— comment by Stephen Shankland on June 3rd, 2019 at 3:23am JST (1 year, 5 months ago) comment permalink

I am a very long time user of zenfolio and your plug in. It is running horribly slow on my system. I actually dread using it. It takes minutes to make every single change. So when I am creating client galleries I might work on it for an hr or more now. Is this the plug in? Is it Zenfolio? It is killing me. I am not even talking about uploading. I am talking about creating a gallery or just logging in. I really would like to know if there is something that can be done. Is it that I have 100s of galleries on my site? Uploading has been fine. It is slow, but it does work. The gallery creation and just responsiveness of plug in itself is where I am having issues.

100s of galleries shouldn’t be so slow, but 1000s could be. When you create a gallery, the plugin has to get the full list from Zenfolio, which can take quite a while for many many galleries. In your case, if you need to make a bunch of galleries, it’ll be more efficient to make them all from within the Zenfolio site, then return to the plugin and [refresh list] the list of galleries. That way the plugin has to download the list just once, and not with each gallery creation. —Jeffrey

— comment by Rob Norbutt on June 6th, 2019 at 12:49am JST (1 year, 5 months ago) comment permalink

Hi Jeffrey!
I was one of the old LR 6 holdouts until just the other day, and have been happily using your Zenfolio plugin (mostly) without issue for years. Thank You for an excellent product that has integrated so well for so long and made my workflow so much easier.

Upon upgrading to LightRoom Classic 8.4.0 and installing the latest plugin (20190810.321) , I am noticing two things: 1) slower upload speeds than with the previous version, and 2) the EXPORT dialogue window takes about 23 seconds to appear after pressing the EXPORT button when jf zenfolio is the active dropdown selected. When hard drive or email is selected, the export window appears immediately. This is on a Win 10 machine . Thanks for looking into this.

About upload speeds, the plugin has no influence on that… it shoves the data to Lightroom as fast as possible, and after that many things can influence how quickly it gets to the destination (Lightroom, your OS, your router, your ISP, ISPs between, Zenfolio, phase of moon, etc.). About the long delay for the export window, that’s unexpected. Could you open the export window, then close it as soon as it finally shows up, then send a plugin log, and I’ll see what I can figure out. —Jeffrey

— comment by John Rice on September 3rd, 2019 at 11:15am JST (1 year, 2 months ago) comment permalink

Hi

I added the Google Photo plugin and whilst it shows up as enabled in the Plugin Manager UI, but when I try to add a new Publish Service, it does not show up as an option – I have my JFolder option (paid for) but not the JF Google one. Have not registered yet as wanted to try it first.

thanks

The Google-Photo plugin does not support Publish… it’s Export only (File > Export..). Google barely allows any interaction with their service… no updates, no deletes, so it’s not appropriate for a Publish service. —Jeffrey

— comment by Niall on September 23rd, 2019 at 4:10am JST (1 year, 1 month ago) comment permalink

Hi Jeffrey,

Been happily using your “Export to Google Drive” with LR6 with no problems. However, upon exporting now, I am getting duplicate files of each photo in Google Drive. Wondering if this is a bug or, more likely, am I configuring the export incorrectly? Thanks for any help.

When you say “Export”, do you really mean “Publish”? With Publish, prior copies should be replaced. With export (“File > Export”), new copies are pushed out without regard to whatever might have happened in the past. If you’re using Publish and it doesn’t seem to be working, please send a plugin log after encountering the problem, being sure to report the full filename of the prior copy and the new copy. —Jeffrey

— comment by Louis C. on October 28th, 2019 at 6:35am JST (1 year ago) comment permalink

Hi Jeffry,
I’ve been a long time user of your Flickr upload and Data Explorer plug-ins – Adobe has just come out with LR9 (Nov 4th 2019). This means I will have to resubscribe to your plugins but are there any changes to accommodate LR9 or do I just have to resubscribe to the plugins for them to load and work again?
Kind regards
Roger

Plugins updated within the last month or so should work fine on Lr9. The plugin will tell you if it doesn’t. —Jeffrey

— comment by Roger on November 8th, 2019 at 4:03am JST (11 months, 23 days ago) comment permalink

Hi – thank you for developing this plug in to enable export from Lightroom to Zenfolio. I just updated to LR 9.0 and the latest plug in is not compatible. Is there an updated version of the plugin to work with LR 9.0?

Kind regards,
Megan

Dallas, TX USA

The most recent version did work with Lr9, but juuuuust in case I pushed out another version with all current updates. Still, perhaps delete the copies of the plugin you have on your system so that you’re sure to be using the new one that you then download….—Jeffrey

— comment by Megan M on November 12th, 2019 at 4:40am JST (11 months, 19 days ago) comment permalink

Hi Jeffrrey.

I’ve just updated Lightroom Classic and it tells me that the Google Export Plug in is not compatible with this version. Any idea if there is an update coming? I miss it already 😉

Thanks

Rob

The most-recent version available on my blog should work; be sure you’re not using an old version inadvertently…. —Jeffrey

— comment by Rob Kennedy on November 15th, 2019 at 6:06pm JST (11 months, 15 days ago) comment permalink

I am running Adobe LIghtroom 9.1 and tried to re-install you lightroom export plugin. It will not load gives me an error saying an error reading the schema. I did as you suggested uninstalled, restarted but no go. The log file has this below. I get the exact same error on my macbook (this is an iMac). What am I doing wrong? I have used it for several years ….

Kevin

Plug-in error log for plug-in at: /Users/kevin/Desktop/zenfolio-jfriedl.lrplugin

**** Error 1

An error occurred while attempting to run one of the plug-in’s scripts.
bad argument #1 to ‘?’ (table expected, got nil)

Please see this FAQ —Jeffrey

— comment by Kevin Phelan on February 13th, 2020 at 5:31am JST (8 months, 18 days ago) comment permalink

Thanks for your response, but as I said, I did that. I read the FAQ and it did not help. This problem happens on multiple computers. I guess I will just give up. It was great when it worked.

I’m not getting any other reports like this…. I’m sure that the zip on my server is fine. Please try downloading with a different browser, or unzipping with a different tool…. —Jeffrey

— comment by Kevin Phelan on February 21st, 2020 at 10:44am JST (8 months, 9 days ago) comment permalink

Lately when the Flickr plugin tells me there some images have been updated and need to be replaced, it uploads duplicate copies rather than replacing the originals.

This is a new behavior I haven’t seen before, and may be a feature of LR 9.2.

I didn’t notice it at first. I found duplicates and thought I had inadvertently uploaded them twice. But today it uploaded duplicates intermingled with the new images. I caught it in the act.

Like I said, this may be related to a recent update to Lightroom, because I haven’t seen this before in the 8 or so years I’ve been using the plugin.

Next time you catch it in the act, please send a plugin log, being sure to note the full URL of the original image, and of the duplicate. Thanks! —Jeffrey

— comment by Russell Cardwell on February 29th, 2020 at 11:33am JST (8 months, 1 day ago) comment permalink

Nope… I dowloaded it this time on my windows machine and un zipped it, then took it to my iMac. Exact same problem duplicated on MacBook as well. It was great while it lasted…. thanks for your help

— comment by Kevin Phelan on March 4th, 2020 at 10:27am JST (7 months, 26 days ago) comment permalink

I am using LR 9.2 on a mid 2014 MacBookPro with OS 10.14.3. Unlike the lame Adobe Flickr plug-in, Yours has worked great, until now. I had to delete from Flickr an album, including about 90 pictures and 10 brief MOV videos, which I had previously published. But when I try to re-publish it, the following dialog pops up:
“Can’t continue: a previously-uploaded video is included in the Publish operation, but Flickr does not allow videos to be replaced. You might delete it from the publish service, then re-add and republish, or just bypass the operation by right-clicking on its thumbnail and “Mark as Up-to-Date”

I tried deleting all movies of that date from Flicker, including the photo stream. But it still gives the same dialog. When I right click on one of the movies in LR, it does not give the option of “Mark as Up-to-Date” PLEASE HELP.

— comment by Tony J on April 1st, 2020 at 11:39am JST (6 months, 29 days ago) comment permalink

Now there is a new behavior in the Flickr plugin. All photos added since March 1, 2020 do not sync with Lightroom. When the plugin enters ‘Downloading Comments’ mode, it appears to be doing nothing at all for a long time. Eventually it stops and diplays a message on each of the (post March 1) photos saying: “Photo no longer seems to be at Flickr.”

Somewhere along the way, although the upload connection is still good, the plugin has lost the ability to download likes and comments.

(Actually, while I was writing this, I was having the plugin try to download comments. According to the plugin now, almost all my photos say ‘Photo no longer seems to be at Flickr.”)

I will try to get a plugin log and send it to you.

I’m not able to reproduce this problem. I’ll check out the log when you send it…. —Jeffrey

— comment by Russell Cardwell on April 1st, 2020 at 1:41pm JST (6 months, 29 days ago) comment permalink

BTW: The images in Lightroom are still connected with their counterparts on Flickr. When I select ‘Visit Photo at Flickr’ it opens the image at Flickr as it always has.

— comment by Russell Cardwell on April 1st, 2020 at 1:49pm JST (6 months, 29 days ago) comment permalink

Problem solved! See: https://www.flickr.com/help/forum/en-us/72157713713886156/#reply72157713718187308
Please reply and remind me to donate. Thanks.

— comment by Tony Jagodnik on April 2nd, 2020 at 8:35am JST (6 months, 29 days ago) comment permalink

Hello Jeffrey, thanks again for your great work on these plugins!

I found a potential bug in the Google Photos export plugin. When a video is exported, the creation date of the video is modified to the current date. This happens when I choose Video Format “H.264” and when I choose “Original, unedited file”.

Hard for me to know if this is an issue with the plugin or with Google Photos. Please let me know.

Thanks,
David

It’s an issue with Google Photos; they provide no way for the date to be transmitted, so they just read it (or in this case, ignore it) from the video file. —Jeffrey

— comment by David on April 19th, 2020 at 2:39am JST (6 months, 12 days ago) comment permalink

What version works with Lightroom 9.2.1?

The latest version of all my supported plugins work in Lr9. —Jeffrey

— comment by Edmund B Fladung on May 17th, 2020 at 3:45am JST (5 months, 14 days ago) comment permalink

New problem! Plugin has worked fine in the past but today I get message:

“System returned “securityError” when Lightroom attempted to use the Internet: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “api.zenfolio.com” which could put your confidential information at risk.”

I cannot create new gallery, nor can I refresh. Just updated to latest version, same problem.

Ideas?

Thanks!

Howard

That’s the message one would get if Zenfolio’s SSH certificate had expired, but it doesn’t expire until 2021, so I can only guess some kind of glitch on your system? Just grasping at straws here…. perhaps try a reboot? —Jeffrey

— comment by Howard Freeman on July 4th, 2020 at 4:22pm JST (3 months, 26 days ago) comment permalink
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