Known Issues with my Plugins

Known Issues with Lightroom and/or my plugins...

Flickr (Sep 2018)

If you're having trouble with the Flickr plugin, please upgrade to the latest version.

SmugMug (Jun 2018)

The SmugMug plugin is working again, but some fringe features have been lost. I'll work on adding them once the dust settles on the new version.

Also, please see This FAQ for issues commonly encountered with my plugins.


The 30 most-recent comments (out of 569; see all), most recent last...

Thanks for the update. Hoping this is resolved soon, thanks for your work.

— comment by Cody Sims on June 17th, 2018 at 2:31am JST (5 months, 29 days ago) comment permalink

Longtime reader, user-of-plugins, and owner of you regex book.

Your plug-ins, particularly the SmugMug one, are a critical part of my workflow, so I will be eagerly awaiting a fix. Thanks for all your great work over the years!

(from NJ)

— comment by Steve Strickland on June 20th, 2018 at 6:34am JST (5 months, 26 days ago) comment permalink

Hi Jeffrey

I too wrote to Smugmug …because your plugin is so much easier than theirs (or anyone elses!). So it’s been a real blow losing it…

This is what they said:
Jeffrey can update his plugin using our new API and everything will work as it was before – or even better since it is a new API – which I guess you already know looking at the above comments. But thought it might help make them more aware of third party developers’ needs!

Really looking forward to a solution.
Cheers
John F

Sigh, I think that they don’t understand the meaning of the word “beta“. They also don’t respond to my questions about the new API. I’m just in a holding pattern until they bother to reply. )-: —Jeffrey

— comment by John F on June 20th, 2018 at 7:35am JST (5 months, 26 days ago) comment permalink

I’m also a longtime user of your Smugmug and Facebook plugins (and a couple others less frequently) on several computers. The breakage has really messed up your workflow and trying out the Smugmug Publish one I really miss yours — that one (as far as I can tell) doesn’t even upload metadata (like date) or preserve the sort order from LR! Big pain. The API change also broke a plugin I use to insert html tags for a gallery worth of images into WordPress, which is really annoying too (anyone know anything that will generate HTML tags for a whole gallery?). But I reached out to SM about yours. The “heroes” pushed it off to the api team who hasn’t replied (mailed them last Friday). Look forward to the restored version and keep up the good work!

Yeah, I’m still waiting to hear back from the API team, too. —Jeffrey

— comment by Andy Gavin on June 21st, 2018 at 2:27am JST (5 months, 25 days ago) comment permalink

Living in the Midwest, Polk County, Iowa or the Des Moines metro area.

I can’t even tell you how long I have been faithful to you using your many Lightroom Goodies! A long time for sure, and Lightroom user since 1 November 2007 0r 2008, and have been using SmugMug since 2009.

This just tears it, in what SmugMug has done to you and the many of us that publish our photography from Lightroom to SmugMug.

Right now I feel that my hands are tied and I am unsure what steps I need to move forward to publish or upload photos to SmugMug. Yesterday was the last straw using your Lightroom Plugin, SmugMug says now it cannot authenticate my login no longer, so no photos are leaving Lightroom to be published to SmugMug.

I will gladly wait for you but I can’t wait to long publishing photos. Seriously I have a couple hundred people looking for their photos on my photography website.

With that said I want to hear or read your two cents worth on how I should publish my photography in the interim while you make your updates in correcting your Lightroom Plugin. I just feel lost right now because SmugMug pulled a fast on you and all of us.

There are other plugins out that that may work because they were written to use the beta API that didn’t exist when I first wrote mine. (And I didn’t update to it when it came out because it was beta and not intended for production use.). Anyway, try other plugins — they won’t interfere with the data in my plugin. Using other plugins will mean that for those photos my plugin won’t learn the relationship between Lightroom photo and SmugMug copy, but that’s perhaps a minor issue, one that in theory can be remedied later via the “File > Plugin Extras > SmugMug Extras > Associate” operation. —Jeffrey

— comment by Verne Wonderlich on June 21st, 2018 at 8:06pm JST (5 months, 25 days ago) comment permalink

Hi Jeffrey,

Has Smugmug started responding to your questions about the new API yet? Is there anyone at Smugmug we should contact to express our frustration on your behalf?

-Ben

I did get some help, yes, but not as helpful as one could hope. Then the contact went on vacation, and I myself had a previously-scheduled trip to Mt. Fuji, so forward progress has been slow. But it’ll pick up again soon…. —Jeffrey

— comment by Ben Brammeier on July 4th, 2018 at 3:05am JST (5 months, 12 days ago) comment permalink

You might want to put a note at the top of your SmugMug page that says the software currently doesn’t work. Finding this page is NOT obvious.

Earlier I wrote a comment about a problem with the error window that the plugin produced that resulted in requiring a force-quit of Lightroom (there was no way to make the box go away – it was modal and there was no cancel or close button)

Thanks for listening.

Good point, I’ve added something to the top of the plugin page. About the dialog, you should be able to clear it by just pressing the enter key. Unfortunately, Lightroom doesn’t let a plugin know how big something will appear, and despite my having spent considerable effort coming up with heuristics to try to predict what I need to do to keep a dialog smaller than the screen, apparently I’ve not done enough. In particular, it’s difficult with retina displays that have a different actual-pixel-dimension from an apparent-pixel-dimension. Until Adobe adds hooks to help a plugin here (or until I get smarter), I’m afraid we’re stuck )-: —Jeffrey

— comment by Adam Bridge on July 4th, 2018 at 7:40am JST (5 months, 12 days ago) comment permalink

Metadata Wrangler not working. “Could not load the post-processing filter from this plug-in.” in the Export dialog. Version 20180701.163. Lightroom Classic CC 7.4. Any ideas?

Normally this comes from having deleted the plugin files on disk (and if so, just download, unzip, and move them into place, or put them somewhere on your system where you want them to live and re-point the plugin manager at them), but if it’s the first time it could be a bad unzip… try using a different tool to unzip, or a different browser to download. —Jeffrey

— comment by Doug Kaye on July 9th, 2018 at 12:46am JST (5 months, 7 days ago) comment permalink

On another topic besides the Smugmug plugin, there was a note inside Lightroom today (I think from the Facebook publisher plugin) that FB was going to discontinue “uploads” from desktop applications (I think Aug 1, or Sep 1, can’t remember). Is this going to affect your FB plugin? I hope not, because that’s also part of my regular workflow (and great). Manually uploading images is a pain, and since I have everything in LR it’s super easy to do.

Yes, my plugin (and all of them) will cease to work from Aug 2. I was able to get high-ups at Adobe in touch with high-ups at Facebook, looking for some kind of reprieve, but I guess nothing came of it. )-: —Jeffrey

— comment by Andy Gavin on July 10th, 2018 at 3:12am JST (5 months, 6 days ago) comment permalink

Hi Jeffrey
What is the latest with the SmugMug plugin for Lightroom? I have been without it for over a month now and the publish process native to Lightroom is nowhere near as functional. I’m really struggling without yours working.
Is there anything we can do as SmugMug registered users to try to expedite your queries to them?
Have you any news?
Thanks and kindest Regards
Mike
(Registered plugin user)

(July 12, 2018) They’re now actively working with me to help me move forward. I hope for a plugin in a week or so. —Jeffrey

— comment by Mike on July 11th, 2018 at 9:08pm JST (5 months, 5 days ago) comment permalink

Great news that the SmugMug plugin “upgrade” is underway, but that is another huge bummer about the FB one. And they are unlikely to be very flexible. I used their API professionally for a while and they were loath to do much of anything for any 3rd parties once they had set their mind on policies. But it’s really retarded and annoying. Clearly users want to upload albums into their system and clearly it’s VERY convenient to do it directly from LR if you are a serious photographer who uses it (and I don’t know many who don’t). What, are they going to make us dump them to a temp directory and then upload them one at a time manually or something? It’ll just make me stop posting more than 1 off photos to FB!

— comment by Andy Gavin on July 13th, 2018 at 8:56am JST (5 months, 3 days ago) comment permalink

Hi,

After installing your google drive plugin, LR keeps popping up a dialog saying that “Lightroom needs to configure your system for the jf google drive plug-in.” It tells me this upon LR startup, and whenever I mess with the plug-in manager. Also, twitter and order prints plugins aren’t showing up after installation, but i wonder if that’s a side effect of the google drive issue (they were installed after the google drive plugin).

Any help greatly appreciated. Thanks… (writing while traveling through malaysia)

Please see this FAQ. —Jeffrey

— comment by Alex on July 13th, 2018 at 10:01am JST (5 months, 3 days ago) comment permalink

Trying out the beta, can’t find auto-destinations. Are they going away?

I’ll have to look at adding those back in once the dust settles. A bunch of fringe things like that got put off, sorry. —Jeffrey

— comment by Cody Sims on July 30th, 2018 at 3:50am JST (4 months, 17 days ago) comment permalink

Awesome to have it back in business! Uploading as we speak. I assume “create folder” is on the cleanup list? That would be much appreciated as syncing my 10000 folders (after manually creating one) takes some time 🙂 But already a huge win over the Smugmug publisher.

Yes, “create folder” and “update metadata” are on the todo list once things settle down. —Jeffrey

— comment by Andew Gavin on July 31st, 2018 at 8:32am JST (4 months, 16 days ago) comment permalink

In the process of re-installing Lightroom so the new SmugMug plugin will work I noticed the Facebook export plugin is gone from your page. Scrolling through some of the comments above I see Facebook has decided to block uploads from desktop devices.

First, what a kick in the teeth. But thank you so much for getting SmugMug back up and running. You’re the best.

Second, the FB plugin still works when exporting to our business page. We posted a few hundred photos this past Sunday at a trade show. I just reinstalled the last version of your Facebook plugin I had previously downloaded, re-authenticated to Facebook, and uploaded to an album on my business page with no problems. It wouldn’t work when exporting to an album on my personal account though.

Are they allowing exports to business pages? Is this a weird fluke?

I figure that shoe is going to drop and we should start working a manual FB upload into our workflow now but… one can hope FB pulled it’s head out of it’s ass, right?

-Ben

I expect the shoe to drop. The tens of thousands of folks that use my plugin are one or two orders of magnitude too few to be worth their attention. )-: —Jeffrey

— comment by Ben on August 9th, 2018 at 3:15am JST (4 months, 7 days ago) comment permalink

Jeffry, I note that the new plug-in apparently no longer has the Associate function in the SmugMug Extras, is that one of the fringe features which will be reimplemented? I’ve got hundreds of SmugMug photos which have lost their association into my Lightroom catalog. My current work around is to use the SmugMug Lightroom plug-in, but I’ve used yours for years and prefer it. Thank you. – Michael

Yes, I expect that will come back, though the “Associate” feature has always been dicey, since there’s sometimes simply not enough information to make a correct guess. )-: —Jeffrey

— comment by Michael Heathman on August 13th, 2018 at 7:19am JST (4 months, 3 days ago) comment permalink

Hi Jeffrey –
Trying out the new Smugmug plugin. I don’t see the option in the Settings window anymore to allow the creation of a new gallery. Is that a known issue or am I missing some new setting?

That feature will come back eventually, once the dust settles on the recent big changes. —Jeffrey

— comment by Bob Powell on August 20th, 2018 at 9:51am JST (3 months, 27 days ago) comment permalink

Is the Flickr plugin currently working? It’s failing unconditionally for me with “Corrupt Reply from Flickr” (and dialog boxes with HTML error pages saying nothing more useful than “request failed” — the 500 page). I tried reauthenticating but that fails the same way.

Flickr is currently having issues with their API servers. They’re aware; I suspect it’ll be fixed soon. —Jeffrey

— comment by Ken Fox on September 10th, 2018 at 8:36am JST (3 months, 6 days ago) comment permalink

Upgraded to current version of the LR Flickr publisher plug-in and now unable to up load any images – plug-in aborts with message about corrupt response from Flickr. First image is actually added to photostream but without putting it in the album instructed or any pre determined groups. Kept retrying as part of the message sting indicated a Flickr response suggesting engineers working on it, so ended up with 11 duplicated images when I rechecked this morning.

I wonder if its something to do with me still on LR6 (version 6.12). Using Firefox as web browser (latest version)

Is there anyway of going back a release of the plug-in to check this?

Steve

It’s a known issue at Flickr… they’re having ‘issues’. I expect them to fix it quickly. —Jeffrey

— comment by Steve Chasey on September 10th, 2018 at 3:50pm JST (3 months, 6 days ago) comment permalink

Unexpected HTML Reply from flickr after putting in authentication code
Says 400 Bad Request

I’m guessing FLickr? They’re having “issues”. —Jeffrey

— comment by Daniel Lee on September 11th, 2018 at 4:46pm JST (3 months, 5 days ago) comment permalink

Jeffrey – re my post of 10 Sept – now 3 days on and no change. No sure it’s a pure Flickr issue as they ought to have fixed by now……

Steve

I reached out to Flickr, but no response yet. —Jeffrey

— comment by Steve Chasey on September 13th, 2018 at 5:00pm JST (3 months, 3 days ago) comment permalink

Hi,
Why the Flickr plugin integrated with Lightroom is working and not your plugin ?

Best regards
Eric

It should be working now (with the latest release of my plugin). The underlying problem was my fault, but it was compounded by Flickr responding with a misleading error message. Instead of a data-API reply informing me of my mistaken data, they replied with a web page saying that they were experiencing technical difficulties. Because I took them at their word on that, it took a while before I actually noticed that the mistake was mine. —Jeffrey

— comment by Eric LEGIGAN on September 16th, 2018 at 12:32am JST (3 months ago) comment permalink

Hi Jeffrey

I too was having problems with flickr (new LR catalogue, connecting to a flickr account for the first time). I was running 20180906.401. I’ve now updated to 20180917.402 and I can now log in successfully. Thanks for your efforts!

Paul – London, UK

— comment by Paul Walmsley on September 19th, 2018 at 4:38am JST (2 months, 27 days ago) comment permalink

Hi Jeffrey, any ETA on when the update metadata at smug mug will be back? I really miss this one…
Thanks as always for stellar tools!

SmugMug more or less stopped answering my emails a month or so ago, leaving a big metadata-related bug (on their side, I think) unaddressed. I’m in a holding pattern until I hear from them. I suppose they’re busy. /-: —Jeffrey

— comment by Kwai Lam on October 4th, 2018 at 2:51am JST (2 months, 12 days ago) comment permalink

Hi Jeffery,

i have a problem with LR 7 (7.50, german) and the metadatawrangler plugin. I think up to LR version 6.x it works fine. Now it’s stealing the focus from the preset if it’s part of the preset.
I checked es more than once. If i activate a preset with this plugin included then after a short moment the preset lost the focus. It doesn’t matter if the plugin is enabled or not.

At least the last three version include 20181004.167 doesn’t work.

Thanks
joerg

I don’t think it’s something specific to this plugin…. I did some tests and found that Lightroom randomly took focus away from the preset name, regardless of what preset I tested and what plugins the preset did or did not have. I could find no pattern. I never noticed this issue before and now that I do it doesn’t really bother me, but YMMV. In any case, it’s a Lightroom thing. —Jeffrey

— comment by josch on October 7th, 2018 at 2:47am JST (2 months, 9 days ago) comment permalink

Hi Jeff,
The new Lightroom 8 disables your amazing Google drive plugin. My whole operation is now slowed to a snail’s pace without it. Will be able to issue an update? Happy to pay you again…
DL

All the plugins were updated within one minute of Lr8 being announced (I’d been preparing all week), so using the most recent version should be fine in Lr8. If not, please send a screenshot of the plugin manager…. —Jeffrey

— comment by david levine on October 16th, 2018 at 10:49pm JST (2 months ago) comment permalink

Jeffrey- I’ve been using the Zenfolio plugin for years and am generally happy with it. I’m noticing that I get frequent time-outs in the middle of uploads and that when it happens, Lightroom is frozen until the time-out is resolved. I have a good internet connection. A) is there something I can do to cut down on the connection errors? B) is there a way to prevent the plugin from completely taking over Lightroom during these events so that I can at least keep working while the connection is restoring?

This sounds like a problem deep within Lightroom and/or your OS. I’ve gotten a lot of reports over the years that plugin uploads to Zenfolio are super slow compared to uploading via their browser interface, and that, too, may be something deep inside Lightroom, but since I can’t reproduce the problem, I can only vaguely speculate. I suppose some WireShark logs might help shed some light on it, but networking is not a strong area for me. In any case, the way that the plugin interfaces with Lightroom for the upload is the same code used in my other plugins, none of which garner such consistent “slow upload” complaints, so part of me has to wonder whether the problem isn’t somehow at Zenfolio. I’m just at a loss here. )-: —Jeffrey

— comment by Lee on November 5th, 2018 at 2:11am JST (1 month, 11 days ago) comment permalink

Hi Jeffrey,

first thanks for the plugin, it’s awesome! I am using it for several years!

I have issue with uploading videos. I had to buy Flickr Pro and I have decided to upload there all my photos but it’s over 32k photos and some videos. And just now it’s saying me “Can’t continue: a previously-uploaded video is included in the Publish operation, but Flick does not allow videos to be replaced. You might delete it from publish service, then re-add and republish, or just bypass the operation by righ-clicking on its thumbnail and “Mark as Up-to-date”. It’s about “Flick photostream” collection.

How can I find the video? And it there any option in plugin settings to skip it? Because now I can only close the dialog and publish process it stopped.

Btw this collection also contains photos and videos from other already published collections.

Best regards

Lukas

Lightroom’s standard Grid Filter can be used to isolate videos. There’s currently no option to skip these videos… I’ll try to add one. —Jeffrey

— comment by Lukas on November 25th, 2018 at 3:48am JST (3 weeks ago) comment permalink

It appears that the Flickr plugin is still broken.

I’m getting the error that says “Warning. Can’t update this collection. Corrupt reply from Flickr, can’t continue.” I also get “Unexpected HTML reply from Flickr” along with a few lines of HTML that don’t seem to shed any light on the problem.

I’m using Lightroom Classic 8 on a Windows 10 PC with the latest version of your Flickr plugin (20181020.407).

Is there any chance that this will be resolved anytime soon? If not, I may have to resort to Lightroom’s built-in Flickr publish service.

Others have reported this and sent logs, and it’s truly a problem on Flickr’s side, so I can’t speculate on when they’ll fix it. It seems to be intermittent, in that others have reported that if they keep trying, it eventually succeeds. It’s not impossible that you’re running into something slightly different, so feel free to send a plugin log and I’ll take a look. —Jeffrey

— comment by Alan Haynes on November 30th, 2018 at 9:06am JST (2 weeks, 2 days ago) comment permalink

Hi
Metadata wrangler stopped working in latest update, any news on fixing the plugin?
Thanks
Obrigado,
humberto

It should still be working; if you’re running into problems, perhaps send a plugin log after encountering the problem. —Jeffrey

— comment by Humberto on December 8th, 2018 at 12:39am JST (1 week, 1 day ago) comment permalink
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