Known Issues with my Plugins

Known Issues with Lightroom and/or my plugins...

SmugMug (Jun 2018)

(Update July 12, 2018: SmugMug is actively helping me to get an update out. I hope to release it before July 20)

SmugMug seems to have turned off all production API servers for third-party apps like my plugin, except ones using a beta API. So, my plugin no longer works. )-:

(They announced the beta API four years ago, but I wasn't planning to consider it until it left the beta stage, which as of this writing it sill has not done.)

They announced the demise of the API my plugin uses a month ago, which is really short notice, but the brevity doesn't really matter because I didn't notice their announcement anyway. My bad.

Anyway, I'm scrambling to respond. Unfortunately, I'm in the same boat with other developers in that they simply ignore our questions, so it's difficult to move forward. )-:

Also, please see This FAQ for issues commonly encountered with my plugins.


The 30 most-recent comments (out of 551; see all), most recent last...

I keep getting this message when I try to export to zen.

Unexpected reply from Zenfolio: their system returned this error that the jf Zenfolio plugin doesn’t know how to handle: “50005: User is not an owner of an object.”

It might be an issue with Zenfolio, or perhaps with this plugin.

Additional information to pass along to Zenfolio support in case you contact them:

Target url: http://api.zenfolio.com/api/1.8/zfapi.asmx
Unix timestamp of call start: 1505432832.2852
Unix timestamp of call end: 1505432833.4348
HTTP Reply Date Field: Thu, 14 Sep 2017 23:47:26 GMT
HTTP Origin Field: WS001

Thanks for any help…

I’m pretty sure that’s an error at Zenfolio. It’ll likely go away on its own; if not, perhaps send them a note (including the information you copied here). —Jeffrey

— comment by Tim on September 15th, 2017 at 8:50am JST (10 months, 5 days ago) comment permalink

Hi!

First of all: Thanks for your great work!

I installed your flickr plugin for Lightroom. Everything works fine, except one thing: When creating a flickr publish collection, the plugin shows “only” about the first 600 groups (in alphabetical order) and the rest of the groups are not shown – the box stays white…

Is that a known issue?

All the best
Götz

Lightroom’s dialog infrastructure doesn’t do well with really long dialogs, which a list of 600 groups would create. I notice the problem especially on Windows. 600 groups is a lot…. I think Lightroom just can’t handle it, at least as I’ve written the plugin. Sorry. )-: —Jeffrey

— comment by Götz on September 19th, 2017 at 2:08am JST (10 months, 1 day ago) comment permalink

Yesterday I noticed 5 or 6 photos on Flickr viewed with ‘camera roll’ were unavailable. I have tried a few times to republish them yesterday and today but I am getting the same message others here have “Flickr is currently down (error returned by Flickr: Photo is temporarily unmodifiable)”

Just now as I tested again to get he exact error message. They were all present and republishing worked so this is an intermittent problem it seems

Yes, it seems to come and go. It’s a problem with Flickr, in their backend systems, I’d guess. —Jeffrey

— comment by Hans Erken on September 27th, 2017 at 10:26am JST (9 months, 23 days ago) comment permalink

Hi Jeffrey, first of all, your software is fantastic. I am in Oakland, CA. For the last couple days I have been trying to upload photos to Zenfolio. I am getting this message:

Networking error when attempting http://up.zenfolio.com/bradleymart/p90741660/upload2.usha. The action must be retried

When I retry, same result. Advise please. Thank you,

Networking errors can be notoriously difficult to pin down. The best I can suggest is in this FAQ, but it’s just standard stuff and not satisfying if you’ve already tried all that. )-: —Jeffrey

— comment by Bradley Mart on October 3rd, 2017 at 3:43am JST (9 months, 17 days ago) comment permalink

Hi, I’m from the UK near London.

I started using your plugin when I wanted to upload to a business page, but the standard plugin wouldn’t allow. It works fine but, doesn’t seem to allow me to publish file names with each image? When I am uploading 100s of images and someone wants to buy one, the Facebook plugin when publishing to my personal page would name each image (as their original file name that came from the camera. With your plugin however, each image is blank, no file name attributed to the image? Obviously, with a file name, the images were easy to identify…
Any ideas?

See the “Facebook: Metadata Management” section of the Export/Publish dialog. There, you have considerable control over what you send to Facebook to use as the caption. —Jeffrey

— comment by Alan Harding on October 5th, 2017 at 6:35am JST (9 months, 15 days ago) comment permalink

Hi Jeff,

Thank you a lot for your publish plugins. I use mostly publish to Zenfolio.
I have a problem after upgrading LR CC to Lightroom Classic (v7). My publish services setup for zenfolio are gone (I had a few for different types of exporting: print (High Quality), previews (Low-Quality) etc.)

Can I get them back? I have upgraded your plugin to newest version and activated it

Thanks in advance for your help
Tomasz

Lightroom should have brought all the publishing services over when upgrading from Lr6 to Lr7… if it didn’t, it’s a huge bug (that I’ve not heard of yet). Perhaps try the upgrade again by trying to open the Lr6 catalog again from Lr7. —Jeffrey

— comment by Tomasz on October 23rd, 2017 at 9:17pm JST (8 months, 27 days ago) comment permalink

Hey Jeff. I just updated to Lightroom Classic and your Smugmug plugin stopped working. When I click on what remains of the publishing service it tries to open the following URL, but fails http://www.adobe.com/go/lightroom-smugmug

I don’t want to try reinstalling it before I let you know. Im hoping it can be recovered.

Thanks!

It sounds like you were using a very old version of Lightroom’s SmugMug plugin, which they passed on to SmugMug itself many years ago. My plugin precedes (and is unrelated to) both. —Jeffrey

— comment by Keir Briscoe on October 29th, 2017 at 12:14pm JST (8 months, 22 days ago) comment permalink

why table with “System returned “securityError” when Lightroom attempted to use the Internet: Are you sure that your system date and time are correct?” turns on when I try to transfer my pictures from Lightroom to Zenfolio? …and it doesn’t allow to transfer any pictures. I didn’t change anything recently.
I’m writing from Canada.

— comment by Elijus on November 1st, 2017 at 12:14pm JST (8 months, 19 days ago) comment permalink

I am trying to upload pictures from Lightroom to Zenfolio and I keep getting System returned “securityerror” when Lightroom attempted to use the internet:are you sure that your system date and time are correct? My system time is correct I have checked it multiple times. I also don’t have any firewalls or anything. I have spent hours on this today. Does anyone know how to resolve this?? I can log on to Zenfolio just fine on the website.

— comment by Ashley Crook on November 2nd, 2017 at 12:17pm JST (8 months, 18 days ago) comment permalink

Thanks for all your terrific work. We’ve been running smoothly for years but now seem to have a problem with the Zenfolio plugin.

“System returned “securityError” when Lightroom attempted to use the Internet: Are you sure that your system date and time are correct?”

I checked the time, date, and year 3 times. Then I changed both the timezone and the date/time to be “Automatically” kept by the Apple OS. What else can we do?

A smattering of users are getting this. If you’re among them, and this FAQ doesn’t help, please report the exact version of your OS, your browser, and of Lightroom. I don’t know what the problem is, but I think it’s somehow related to SLL security certificates. —Jeffrey

— comment by Tim Harris on November 4th, 2017 at 4:41am JST (8 months, 16 days ago) comment permalink

I am getting the same error other users have mentioned, I get this message, “System returned “Security Error” when Lightroom attempted to use the Internet” Are you sure that your system date and time are correct?”

I checked time and date and it was all fine, I even reset it. I tried to switch to the Safari browser rather that MOZILLA firefox Nothing helped. I was trying to upload photos to my Zenfolio account from Lightroom 4. I had done a successful upload just two days ago. Please HELP!

Jolene Grabill
Kansas

It turns out that this is an issue with your old version of OSX. Unfortunately, at this point the only recourse is to update the operating system, sorry. Please see this FAQ. —Jeffrey

— comment by Jolene Grabill on November 30th, 2017 at 6:06pm JST (7 months, 19 days ago) comment permalink

System returned “securityError” when Lightroom attempted to use the Internet: Are you sure that your system date and time are correct?

I have used your service for 4 year.. no problem until recently. Are you saying I need to update my macbook? Thanks for your advice. I am super bummed at the moment but hoping to find a fix

Yeah, sorry, as mentioned in the FAQ, Zenfolio just couldn’t continue to support the old insecure protocols. What’s inexplicable is how Apple didn’t support the secure ones until so late. Your browser likely works because the browser itself has the support, but Lightroom apparently relies on the OS for support. It’d be nice if Adobe included the support in Lightroom, but one doubts that they’d bother, since it would benefit so few people. None of that makes you feel any better, I’m sure, sorry. —Jeffrey

— comment by Karrah on December 11th, 2017 at 7:37am JST (7 months, 9 days ago) comment permalink

Hello Jeffery.
I managed to stumble upon you LR > Facebook plugin as I could not get the Native LR one to work. I’m experiencing a small issue which I hope you can help with…

I have my personal Facebook page (Geoff Moore) and then I have a 2nd page for my photography (Geoff Moore Landscape Photography)

Within the settings for your Plugin > Lightroom Publishing Manager > Facebook Tools I have selected (Geoff Moore Landscape Photography)

Within > Facebook: Albums In this Publish Service > I have selected Time Line Photos

The problem I’m encountering is that the image gets publish to the timeline on my personal Facebook page (Geoff Moore) and NOT (Geoff Moore Landscape Photography) and I cant figure out why. Can you assist?

Regards
Geoff

What albums you can and can’t publish too has seemed to be a buggy area for a long time (see this FAQ). Your photo page is accessed via your personal-page credentials, so they’re all mixed as part of one Facebook account, and Facebook should be telling the plugin all the albums you can post to (personal and professional). The “Timeline Photos” album must be from your personal account, but apparently there’s none from your pro page? This is all usually a mystery to me (bugs that I have no control over tend to be that way), but you can try sending the plugin log after, and I’ll take a look. —Jeffrey

— comment by Geoff Moore on February 10th, 2018 at 10:52pm JST (5 months, 9 days ago) comment permalink

Thank you Jeffrey for creating such a great tool!

Getting the below error —

Plug-in error log for plug-in at: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Flickr.lrplugin

**** Error 1

This plug-in’s post-processing task did not finish successfully.
Flickr API returned an error message (function upload, message Filetype was not recognised)

That’s Adobe’s Flickr plugin, not mine. Flickr’s complaining that the copy uploaded couldn’t be recognized as a photo. I doubt this problem is with the pluign… it’s probably a (hopefully-temporary) issue at Flickr. —Jeffrey

— comment by Singh on March 27th, 2018 at 12:13am JST (3 months, 24 days ago) comment permalink

Hello! I’m writing to you from Davis, California.

I’m having a sudden problem with your export from Lightroom to SmugMug plug-in.

After installing your most recent plug-in into the most recent version of Lightroom CC Classic I find that after some number (maybe 5 to 10) of images have been uploaded the uploads no longer work. It’s like your plug-in thinks the files have already been uploaded. I’ve tried uploading to a different gallery but that doesn’t work. I am able to export the image to a hard drive and then use the SmugMug web uploader to add the same image.

I’m using your plug-in 20180305.319 (I wish I could do a copy/paste out of your plug-in to get that) and using Lightroom CC Classic 7.3.1

Thank you for any insight you might provide.

I’ve provided in the Website field above a link to the gallery in which I’m attempting to upload images.

The next time you run into this issue, please send a plugin log, including a note that is explicit about which image you thought should have uploaded where, but didn’t. About the copy/paste idea, that’s great… I’ve added it to the new version that I just released. Just click the version number to copy it to the clipboard. —Jeffrey

— comment by Adam Bridge on May 12th, 2018 at 7:13am JST (2 months, 8 days ago) comment permalink

Hey Jeffrey,
Recently I have had an issue uploading images from LR Classic CC to Zenfolio. They upload with my name as the title of every image instead of the image name given in LR. Even when I check the button to rename using the file name.
Thanks,
Jay

Love the product. It has helped me immensely over the years. Thank you.

The filename used for export is unrelated to the title and caption sent for each photo. Those are set in the “Zenfolio: Metadata Management” section of the Publish/Export dialog. —Jeffrey

— comment by Jay on June 4th, 2018 at 10:52pm JST (1 month, 15 days ago) comment permalink

So sorry to hear Smugmug pulled the rug out from under you. I have submitted a comment to them specifically asking that they respond quickly to you and get this invaluable tool working again. Sheesh!

It’s not fair to say they they “pulled the rug out”…. they did announce it a month ago, and I simply didn’t notice the announcement, which is certainly not their fault. (I didn’t have their developer forum in my newsfeed; I do now.) The bigger issue for me is that they’re pushing developers to go live with a new API that they themselves explicitly call “beta”. I didn’t intend to bother looking at the new API until it left “beta”; why should I trust it if they don’t? I thought it was odd that they left the “beta” label on it all these years, but I suppose that they have their reasons. And anyway, my plugin continued to work fine with their original system so what did I care? So, now I care. We’ll see. They’re good folks over there, so I’m certain things will work out. —Jeffrey

— comment by Bob Powell on June 14th, 2018 at 8:56am JST (1 month, 6 days ago) comment permalink

Bummed about the Smugmug issue but glad to know it’s not just us. Keep us posted! We love your plugins. Cheers.

— comment by Ben on June 15th, 2018 at 7:11am JST (1 month, 5 days ago) comment permalink

Thanks for the update. Hoping this is resolved soon, thanks for your work.

— comment by Cody Sims on June 17th, 2018 at 2:31am JST (1 month, 3 days ago) comment permalink

Longtime reader, user-of-plugins, and owner of you regex book.

Your plug-ins, particularly the SmugMug one, are a critical part of my workflow, so I will be eagerly awaiting a fix. Thanks for all your great work over the years!

(from NJ)

— comment by Steve Strickland on June 20th, 2018 at 6:34am JST (1 month ago) comment permalink

Hi Jeffrey

I too wrote to Smugmug …because your plugin is so much easier than theirs (or anyone elses!). So it’s been a real blow losing it…

This is what they said:
Jeffrey can update his plugin using our new API and everything will work as it was before – or even better since it is a new API – which I guess you already know looking at the above comments. But thought it might help make them more aware of third party developers’ needs!

Really looking forward to a solution.
Cheers
John F

Sigh, I think that they don’t understand the meaning of the word “beta“. They also don’t respond to my questions about the new API. I’m just in a holding pattern until they bother to reply. )-: —Jeffrey

— comment by John F on June 20th, 2018 at 7:35am JST (1 month ago) comment permalink

I’m also a longtime user of your Smugmug and Facebook plugins (and a couple others less frequently) on several computers. The breakage has really messed up your workflow and trying out the Smugmug Publish one I really miss yours — that one (as far as I can tell) doesn’t even upload metadata (like date) or preserve the sort order from LR! Big pain. The API change also broke a plugin I use to insert html tags for a gallery worth of images into WordPress, which is really annoying too (anyone know anything that will generate HTML tags for a whole gallery?). But I reached out to SM about yours. The “heroes” pushed it off to the api team who hasn’t replied (mailed them last Friday). Look forward to the restored version and keep up the good work!

Yeah, I’m still waiting to hear back from the API team, too. —Jeffrey

— comment by Andy Gavin on June 21st, 2018 at 2:27am JST (4 weeks, 1 day ago) comment permalink

Living in the Midwest, Polk County, Iowa or the Des Moines metro area.

I can’t even tell you how long I have been faithful to you using your many Lightroom Goodies! A long time for sure, and Lightroom user since 1 November 2007 0r 2008, and have been using SmugMug since 2009.

This just tears it, in what SmugMug has done to you and the many of us that publish our photography from Lightroom to SmugMug.

Right now I feel that my hands are tied and I am unsure what steps I need to move forward to publish or upload photos to SmugMug. Yesterday was the last straw using your Lightroom Plugin, SmugMug says now it cannot authenticate my login no longer, so no photos are leaving Lightroom to be published to SmugMug.

I will gladly wait for you but I can’t wait to long publishing photos. Seriously I have a couple hundred people looking for their photos on my photography website.

With that said I want to hear or read your two cents worth on how I should publish my photography in the interim while you make your updates in correcting your Lightroom Plugin. I just feel lost right now because SmugMug pulled a fast on you and all of us.

There are other plugins out that that may work because they were written to use the beta API that didn’t exist when I first wrote mine. (And I didn’t update to it when it came out because it was beta and not intended for production use.). Anyway, try other plugins — they won’t interfere with the data in my plugin. Using other plugins will mean that for those photos my plugin won’t learn the relationship between Lightroom photo and SmugMug copy, but that’s perhaps a minor issue, one that in theory can be remedied later via the “File > Plugin Extras > SmugMug Extras > Associate” operation. —Jeffrey

— comment by Verne Wonderlich on June 21st, 2018 at 8:06pm JST (4 weeks ago) comment permalink

Hi Jeffrey,

Has Smugmug started responding to your questions about the new API yet? Is there anyone at Smugmug we should contact to express our frustration on your behalf?

-Ben

I did get some help, yes, but not as helpful as one could hope. Then the contact went on vacation, and I myself had a previously-scheduled trip to Mt. Fuji, so forward progress has been slow. But it’ll pick up again soon…. —Jeffrey

— comment by Ben Brammeier on July 4th, 2018 at 3:05am JST (2 weeks, 2 days ago) comment permalink

You might want to put a note at the top of your SmugMug page that says the software currently doesn’t work. Finding this page is NOT obvious.

Earlier I wrote a comment about a problem with the error window that the plugin produced that resulted in requiring a force-quit of Lightroom (there was no way to make the box go away – it was modal and there was no cancel or close button)

Thanks for listening.

Good point, I’ve added something to the top of the plugin page. About the dialog, you should be able to clear it by just pressing the enter key. Unfortunately, Lightroom doesn’t let a plugin know how big something will appear, and despite my having spent considerable effort coming up with heuristics to try to predict what I need to do to keep a dialog smaller than the screen, apparently I’ve not done enough. In particular, it’s difficult with retina displays that have a different actual-pixel-dimension from an apparent-pixel-dimension. Until Adobe adds hooks to help a plugin here (or until I get smarter), I’m afraid we’re stuck )-: —Jeffrey

— comment by Adam Bridge on July 4th, 2018 at 7:40am JST (2 weeks, 2 days ago) comment permalink

Metadata Wrangler not working. “Could not load the post-processing filter from this plug-in.” in the Export dialog. Version 20180701.163. Lightroom Classic CC 7.4. Any ideas?

Normally this comes from having deleted the plugin files on disk (and if so, just download, unzip, and move them into place, or put them somewhere on your system where you want them to live and re-point the plugin manager at them), but if it’s the first time it could be a bad unzip… try using a different tool to unzip, or a different browser to download. —Jeffrey

— comment by Doug Kaye on July 9th, 2018 at 12:46am JST (1 week, 4 days ago) comment permalink

On another topic besides the Smugmug plugin, there was a note inside Lightroom today (I think from the Facebook publisher plugin) that FB was going to discontinue “uploads” from desktop applications (I think Aug 1, or Sep 1, can’t remember). Is this going to affect your FB plugin? I hope not, because that’s also part of my regular workflow (and great). Manually uploading images is a pain, and since I have everything in LR it’s super easy to do.

Yes, my plugin (and all of them) will cease to work from Aug 2. I was able to get high-ups at Adobe in touch with high-ups at Facebook, looking for some kind of reprieve, but I guess nothing came of it. )-: —Jeffrey

— comment by Andy Gavin on July 10th, 2018 at 3:12am JST (1 week, 3 days ago) comment permalink

Hi Jeffrey
What is the latest with the SmugMug plugin for Lightroom? I have been without it for over a month now and the publish process native to Lightroom is nowhere near as functional. I’m really struggling without yours working.
Is there anything we can do as SmugMug registered users to try to expedite your queries to them?
Have you any news?
Thanks and kindest Regards
Mike
(Registered plugin user)

(July 12, 2018) They’re now actively working with me to help me move forward. I hope for a plugin in a week or so. —Jeffrey

— comment by Mike on July 11th, 2018 at 9:08pm JST (1 week, 1 day ago) comment permalink

Great news that the SmugMug plugin “upgrade” is underway, but that is another huge bummer about the FB one. And they are unlikely to be very flexible. I used their API professionally for a while and they were loath to do much of anything for any 3rd parties once they had set their mind on policies. But it’s really retarded and annoying. Clearly users want to upload albums into their system and clearly it’s VERY convenient to do it directly from LR if you are a serious photographer who uses it (and I don’t know many who don’t). What, are they going to make us dump them to a temp directory and then upload them one at a time manually or something? It’ll just make me stop posting more than 1 off photos to FB!

— comment by Andy Gavin on July 13th, 2018 at 8:56am JST (1 week ago) comment permalink

Hi,

After installing your google drive plugin, LR keeps popping up a dialog saying that “Lightroom needs to configure your system for the jf google drive plug-in.” It tells me this upon LR startup, and whenever I mess with the plug-in manager. Also, twitter and order prints plugins aren’t showing up after installation, but i wonder if that’s a side effect of the google drive issue (they were installed after the google drive plugin).

Any help greatly appreciated. Thanks… (writing while traveling through malaysia)

Please see this FAQ. —Jeffrey

— comment by Alex on July 13th, 2018 at 10:01am JST (1 week ago) comment permalink
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