Known Issues with my Plugins

Known Issues with Lightroom and/or my plugins...

All plugins (2019)

If you've just upgraded a plugin and it fails to load, please restart Lightroom and re-enable it in the Plugin Manager. Normally, plugin updates don't require a Lightroom restart, but occasionally it's required.

Flickr (May 2019)

Flickr seems to be having "issues", returning web pages to the plugin under the hood, instead of proper data responses.

Also, please see This FAQ for issues commonly encountered with my plugins.

The 30 most-recent comments (out of 579; see all), most recent last...

Great news that the SmugMug plugin “upgrade” is underway, but that is another huge bummer about the FB one. And they are unlikely to be very flexible. I used their API professionally for a while and they were loath to do much of anything for any 3rd parties once they had set their mind on policies. But it’s really retarded and annoying. Clearly users want to upload albums into their system and clearly it’s VERY convenient to do it directly from LR if you are a serious photographer who uses it (and I don’t know many who don’t). What, are they going to make us dump them to a temp directory and then upload them one at a time manually or something? It’ll just make me stop posting more than 1 off photos to FB!

— comment by Andy Gavin on July 13th, 2018 at 8:56am JST (1 year, 4 months ago) comment permalink


After installing your google drive plugin, LR keeps popping up a dialog saying that “Lightroom needs to configure your system for the jf google drive plug-in.” It tells me this upon LR startup, and whenever I mess with the plug-in manager. Also, twitter and order prints plugins aren’t showing up after installation, but i wonder if that’s a side effect of the google drive issue (they were installed after the google drive plugin).

Any help greatly appreciated. Thanks… (writing while traveling through malaysia)

Please see this FAQ. —Jeffrey

— comment by Alex on July 13th, 2018 at 10:01am JST (1 year, 4 months ago) comment permalink

Trying out the beta, can’t find auto-destinations. Are they going away?

I’ll have to look at adding those back in once the dust settles. A bunch of fringe things like that got put off, sorry. —Jeffrey

— comment by Cody Sims on July 30th, 2018 at 3:50am JST (1 year, 4 months ago) comment permalink

Awesome to have it back in business! Uploading as we speak. I assume “create folder” is on the cleanup list? That would be much appreciated as syncing my 10000 folders (after manually creating one) takes some time 🙂 But already a huge win over the Smugmug publisher.

Yes, “create folder” and “update metadata” are on the todo list once things settle down. —Jeffrey

— comment by Andew Gavin on July 31st, 2018 at 8:32am JST (1 year, 4 months ago) comment permalink

In the process of re-installing Lightroom so the new SmugMug plugin will work I noticed the Facebook export plugin is gone from your page. Scrolling through some of the comments above I see Facebook has decided to block uploads from desktop devices.

First, what a kick in the teeth. But thank you so much for getting SmugMug back up and running. You’re the best.

Second, the FB plugin still works when exporting to our business page. We posted a few hundred photos this past Sunday at a trade show. I just reinstalled the last version of your Facebook plugin I had previously downloaded, re-authenticated to Facebook, and uploaded to an album on my business page with no problems. It wouldn’t work when exporting to an album on my personal account though.

Are they allowing exports to business pages? Is this a weird fluke?

I figure that shoe is going to drop and we should start working a manual FB upload into our workflow now but… one can hope FB pulled it’s head out of it’s ass, right?


I expect the shoe to drop. The tens of thousands of folks that use my plugin are one or two orders of magnitude too few to be worth their attention. )-: —Jeffrey

— comment by Ben on August 9th, 2018 at 3:15am JST (1 year, 3 months ago) comment permalink

Jeffry, I note that the new plug-in apparently no longer has the Associate function in the SmugMug Extras, is that one of the fringe features which will be reimplemented? I’ve got hundreds of SmugMug photos which have lost their association into my Lightroom catalog. My current work around is to use the SmugMug Lightroom plug-in, but I’ve used yours for years and prefer it. Thank you. – Michael

Yes, I expect that will come back, though the “Associate” feature has always been dicey, since there’s sometimes simply not enough information to make a correct guess. )-: —Jeffrey

— comment by Michael Heathman on August 13th, 2018 at 7:19am JST (1 year, 3 months ago) comment permalink

Hi Jeffrey –
Trying out the new Smugmug plugin. I don’t see the option in the Settings window anymore to allow the creation of a new gallery. Is that a known issue or am I missing some new setting?

That feature will come back eventually, once the dust settles on the recent big changes. —Jeffrey

— comment by Bob Powell on August 20th, 2018 at 9:51am JST (1 year, 3 months ago) comment permalink

Is the Flickr plugin currently working? It’s failing unconditionally for me with “Corrupt Reply from Flickr” (and dialog boxes with HTML error pages saying nothing more useful than “request failed” — the 500 page). I tried reauthenticating but that fails the same way.

Flickr is currently having issues with their API servers. They’re aware; I suspect it’ll be fixed soon. —Jeffrey

— comment by Ken Fox on September 10th, 2018 at 8:36am JST (1 year, 2 months ago) comment permalink

Upgraded to current version of the LR Flickr publisher plug-in and now unable to up load any images – plug-in aborts with message about corrupt response from Flickr. First image is actually added to photostream but without putting it in the album instructed or any pre determined groups. Kept retrying as part of the message sting indicated a Flickr response suggesting engineers working on it, so ended up with 11 duplicated images when I rechecked this morning.

I wonder if its something to do with me still on LR6 (version 6.12). Using Firefox as web browser (latest version)

Is there anyway of going back a release of the plug-in to check this?


It’s a known issue at Flickr… they’re having ‘issues’. I expect them to fix it quickly. —Jeffrey

— comment by Steve Chasey on September 10th, 2018 at 3:50pm JST (1 year, 2 months ago) comment permalink

Unexpected HTML Reply from flickr after putting in authentication code
Says 400 Bad Request

I’m guessing FLickr? They’re having “issues”. —Jeffrey

— comment by Daniel Lee on September 11th, 2018 at 4:46pm JST (1 year, 2 months ago) comment permalink

Jeffrey – re my post of 10 Sept – now 3 days on and no change. No sure it’s a pure Flickr issue as they ought to have fixed by now……


I reached out to Flickr, but no response yet. —Jeffrey

— comment by Steve Chasey on September 13th, 2018 at 5:00pm JST (1 year, 2 months ago) comment permalink

Why the Flickr plugin integrated with Lightroom is working and not your plugin ?

Best regards

It should be working now (with the latest release of my plugin). The underlying problem was my fault, but it was compounded by Flickr responding with a misleading error message. Instead of a data-API reply informing me of my mistaken data, they replied with a web page saying that they were experiencing technical difficulties. Because I took them at their word on that, it took a while before I actually noticed that the mistake was mine. —Jeffrey

— comment by Eric LEGIGAN on September 16th, 2018 at 12:32am JST (1 year, 2 months ago) comment permalink

Hi Jeffrey

I too was having problems with flickr (new LR catalogue, connecting to a flickr account for the first time). I was running 20180906.401. I’ve now updated to 20180917.402 and I can now log in successfully. Thanks for your efforts!

Paul – London, UK

— comment by Paul Walmsley on September 19th, 2018 at 4:38am JST (1 year, 2 months ago) comment permalink

Hi Jeffrey, any ETA on when the update metadata at smug mug will be back? I really miss this one…
Thanks as always for stellar tools!

SmugMug more or less stopped answering my emails a month or so ago, leaving a big metadata-related bug (on their side, I think) unaddressed. I’m in a holding pattern until I hear from them. I suppose they’re busy. /-: —Jeffrey

— comment by Kwai Lam on October 4th, 2018 at 2:51am JST (1 year, 2 months ago) comment permalink

Hi Jeffery,

i have a problem with LR 7 (7.50, german) and the metadatawrangler plugin. I think up to LR version 6.x it works fine. Now it’s stealing the focus from the preset if it’s part of the preset.
I checked es more than once. If i activate a preset with this plugin included then after a short moment the preset lost the focus. It doesn’t matter if the plugin is enabled or not.

At least the last three version include 20181004.167 doesn’t work.


I don’t think it’s something specific to this plugin…. I did some tests and found that Lightroom randomly took focus away from the preset name, regardless of what preset I tested and what plugins the preset did or did not have. I could find no pattern. I never noticed this issue before and now that I do it doesn’t really bother me, but YMMV. In any case, it’s a Lightroom thing. —Jeffrey

— comment by josch on October 7th, 2018 at 2:47am JST (1 year, 1 month ago) comment permalink

Hi Jeff,
The new Lightroom 8 disables your amazing Google drive plugin. My whole operation is now slowed to a snail’s pace without it. Will be able to issue an update? Happy to pay you again…

All the plugins were updated within one minute of Lr8 being announced (I’d been preparing all week), so using the most recent version should be fine in Lr8. If not, please send a screenshot of the plugin manager…. —Jeffrey

— comment by david levine on October 16th, 2018 at 10:49pm JST (1 year, 1 month ago) comment permalink

Jeffrey- I’ve been using the Zenfolio plugin for years and am generally happy with it. I’m noticing that I get frequent time-outs in the middle of uploads and that when it happens, Lightroom is frozen until the time-out is resolved. I have a good internet connection. A) is there something I can do to cut down on the connection errors? B) is there a way to prevent the plugin from completely taking over Lightroom during these events so that I can at least keep working while the connection is restoring?

This sounds like a problem deep within Lightroom and/or your OS. I’ve gotten a lot of reports over the years that plugin uploads to Zenfolio are super slow compared to uploading via their browser interface, and that, too, may be something deep inside Lightroom, but since I can’t reproduce the problem, I can only vaguely speculate. I suppose some WireShark logs might help shed some light on it, but networking is not a strong area for me. In any case, the way that the plugin interfaces with Lightroom for the upload is the same code used in my other plugins, none of which garner such consistent “slow upload” complaints, so part of me has to wonder whether the problem isn’t somehow at Zenfolio. I’m just at a loss here. )-: —Jeffrey

— comment by Lee on November 5th, 2018 at 2:11am JST (1 year ago) comment permalink

Hi Jeffrey,

first thanks for the plugin, it’s awesome! I am using it for several years!

I have issue with uploading videos. I had to buy Flickr Pro and I have decided to upload there all my photos but it’s over 32k photos and some videos. And just now it’s saying me “Can’t continue: a previously-uploaded video is included in the Publish operation, but Flick does not allow videos to be replaced. You might delete it from publish service, then re-add and republish, or just bypass the operation by righ-clicking on its thumbnail and “Mark as Up-to-date”. It’s about “Flick photostream” collection.

How can I find the video? And it there any option in plugin settings to skip it? Because now I can only close the dialog and publish process it stopped.

Btw this collection also contains photos and videos from other already published collections.

Best regards


Lightroom’s standard Grid Filter can be used to isolate videos. There’s currently no option to skip these videos… I’ll try to add one. —Jeffrey

— comment by Lukas on November 25th, 2018 at 3:48am JST (11 months, 24 days ago) comment permalink

It appears that the Flickr plugin is still broken.

I’m getting the error that says “Warning. Can’t update this collection. Corrupt reply from Flickr, can’t continue.” I also get “Unexpected HTML reply from Flickr” along with a few lines of HTML that don’t seem to shed any light on the problem.

I’m using Lightroom Classic 8 on a Windows 10 PC with the latest version of your Flickr plugin (20181020.407).

Is there any chance that this will be resolved anytime soon? If not, I may have to resort to Lightroom’s built-in Flickr publish service.

Others have reported this and sent logs, and it’s truly a problem on Flickr’s side, so I can’t speculate on when they’ll fix it. It seems to be intermittent, in that others have reported that if they keep trying, it eventually succeeds. It’s not impossible that you’re running into something slightly different, so feel free to send a plugin log and I’ll take a look. —Jeffrey

— comment by Alan Haynes on November 30th, 2018 at 9:06am JST (11 months, 19 days ago) comment permalink

Metadata wrangler stopped working in latest update, any news on fixing the plugin?

It should still be working; if you’re running into problems, perhaps send a plugin log after encountering the problem. —Jeffrey

— comment by Humberto on December 8th, 2018 at 12:39am JST (11 months, 11 days ago) comment permalink

Hi, Jeffrey. I’m in Washington state, USA. I was wondering if the Flickr recent change to the Amazon Web Server platform will cause issues with the Lightroom jfFlickr plug-in. The Flickr site is back up this evening (May 23, 2019) after an outage to move the web site to Amazon beginning May 22, 2019. Presently, when I publish photos in Lightroom using jfFlickr, the action times out showing “Error during export Flickr’s server returned a web page instead of valid data, so they’re likely having temporary technical difficulty. Aborting export before any image was successfully uploaded.” I guess this is kind of a heads up for you if there is something that needs to be done on your end with the plugin. It may be that Flickr is wonky at the moment after the site move.

As best as I can tell, they seem to still have intermittent issues. —Jeffrey

— comment by David Seibold on May 24th, 2019 at 1:48pm JST (5 months, 26 days ago) comment permalink

Hi, Jeffrey. Yesterday I sent a message concerning your Lightroom Flickr plugin and the possibility there may be issues with Flickr moving it’s site from Yahoo to AWS. Well, it appears there isn’t an issue that I can see. I was just able to finally upload from jf Flickr to Flickr. That’s amazing considering all the things that could go wrong. Thanks for such a wonderful product. jf Flickr is my main connection to Flickr.

Lots of folks have been having issues (including me, still). It seems to be a bumpy road for them… —Jeffrey

— comment by David Seibold on May 25th, 2019 at 12:20pm JST (5 months, 25 days ago) comment permalink

I’ve been having lots of hiccups uploading recently, most of which I suspect are related to Flickr’s Yahoo-SmugMug/AWS migration. No troubles this morning, but one thing that’s been a problem for me for some time is that I can’t seem to *not* download comments. I have the plugin set to “manually” which as I understand it should bypass comment download. But when I publish, I get “Downloading comments” for a long time. (I just refreshed my Flickr album list, which may or may not have helped.)

I’m writing from the San Francisco Bay Area. Thank you for all your work on this plugin, which I find indispensable.

Lightroom doesn’t actually allow for comment-downloading to be disabled, so the disable feature of the plugin fakes out Lightroom by not actually contacting Flickr….. but Lightroom still goes through all the housekeeping efforts, because Lightroom doesn’t know about the fake out. It does this for every photo with every publish. That can be a lot of housekeeping efforts that Lightroom is wasting, but there’s no getting around it, as things stand now. —Jeffrey

— comment by Stephen Shankland on June 3rd, 2019 at 3:23am JST (5 months, 16 days ago) comment permalink

I am a very long time user of zenfolio and your plug in. It is running horribly slow on my system. I actually dread using it. It takes minutes to make every single change. So when I am creating client galleries I might work on it for an hr or more now. Is this the plug in? Is it Zenfolio? It is killing me. I am not even talking about uploading. I am talking about creating a gallery or just logging in. I really would like to know if there is something that can be done. Is it that I have 100s of galleries on my site? Uploading has been fine. It is slow, but it does work. The gallery creation and just responsiveness of plug in itself is where I am having issues.

100s of galleries shouldn’t be so slow, but 1000s could be. When you create a gallery, the plugin has to get the full list from Zenfolio, which can take quite a while for many many galleries. In your case, if you need to make a bunch of galleries, it’ll be more efficient to make them all from within the Zenfolio site, then return to the plugin and [refresh list] the list of galleries. That way the plugin has to download the list just once, and not with each gallery creation. —Jeffrey

— comment by Rob Norbutt on June 6th, 2019 at 12:49am JST (5 months, 13 days ago) comment permalink

Hi Jeffrey!
I was one of the old LR 6 holdouts until just the other day, and have been happily using your Zenfolio plugin (mostly) without issue for years. Thank You for an excellent product that has integrated so well for so long and made my workflow so much easier.

Upon upgrading to LightRoom Classic 8.4.0 and installing the latest plugin (20190810.321) , I am noticing two things: 1) slower upload speeds than with the previous version, and 2) the EXPORT dialogue window takes about 23 seconds to appear after pressing the EXPORT button when jf zenfolio is the active dropdown selected. When hard drive or email is selected, the export window appears immediately. This is on a Win 10 machine . Thanks for looking into this.

About upload speeds, the plugin has no influence on that… it shoves the data to Lightroom as fast as possible, and after that many things can influence how quickly it gets to the destination (Lightroom, your OS, your router, your ISP, ISPs between, Zenfolio, phase of moon, etc.). About the long delay for the export window, that’s unexpected. Could you open the export window, then close it as soon as it finally shows up, then send a plugin log, and I’ll see what I can figure out. —Jeffrey

— comment by John Rice on September 3rd, 2019 at 11:15am JST (2 months, 16 days ago) comment permalink


I added the Google Photo plugin and whilst it shows up as enabled in the Plugin Manager UI, but when I try to add a new Publish Service, it does not show up as an option – I have my JFolder option (paid for) but not the JF Google one. Have not registered yet as wanted to try it first.


The Google-Photo plugin does not support Publish… it’s Export only (File > Export..). Google barely allows any interaction with their service… no updates, no deletes, so it’s not appropriate for a Publish service. —Jeffrey

— comment by Niall on September 23rd, 2019 at 4:10am JST (1 month, 26 days ago) comment permalink

Hi Jeffrey,

Been happily using your “Export to Google Drive” with LR6 with no problems. However, upon exporting now, I am getting duplicate files of each photo in Google Drive. Wondering if this is a bug or, more likely, am I configuring the export incorrectly? Thanks for any help.

When you say “Export”, do you really mean “Publish”? With Publish, prior copies should be replaced. With export (“File > Export”), new copies are pushed out without regard to whatever might have happened in the past. If you’re using Publish and it doesn’t seem to be working, please send a plugin log after encountering the problem, being sure to report the full filename of the prior copy and the new copy. —Jeffrey

— comment by Louis C. on October 28th, 2019 at 6:35am JST (3 weeks, 1 day ago) comment permalink

Hi Jeffry,
I’ve been a long time user of your Flickr upload and Data Explorer plug-ins – Adobe has just come out with LR9 (Nov 4th 2019). This means I will have to resubscribe to your plugins but are there any changes to accommodate LR9 or do I just have to resubscribe to the plugins for them to load and work again?
Kind regards

Plugins updated within the last month or so should work fine on Lr9. The plugin will tell you if it doesn’t. —Jeffrey

— comment by Roger on November 8th, 2019 at 4:03am JST (1 week, 4 days ago) comment permalink

Hi – thank you for developing this plug in to enable export from Lightroom to Zenfolio. I just updated to LR 9.0 and the latest plug in is not compatible. Is there an updated version of the plugin to work with LR 9.0?

Kind regards,

Dallas, TX USA

The most recent version did work with Lr9, but juuuuust in case I pushed out another version with all current updates. Still, perhaps delete the copies of the plugin you have on your system so that you’re sure to be using the new one that you then download….—Jeffrey

— comment by Megan M on November 12th, 2019 at 4:40am JST (1 week ago) comment permalink

Hi Jeffrrey.

I’ve just updated Lightroom Classic and it tells me that the Google Export Plug in is not compatible with this version. Any idea if there is an update coming? I miss it already 😉



The most-recent version available on my blog should work; be sure you’re not using an old version inadvertently…. —Jeffrey

— comment by Rob Kennedy on November 15th, 2019 at 6:06pm JST (3 days, 12 hours ago) comment permalink
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