“Deluxe Executive Suite” at the Four Seasons, Whistler
Out on the Deck of our suite at the Four Seasons, Whistler (BC, Canada) -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 55 mm — 1/160 sec, f/5, ISO 400 — map & image datanearby photos
Out on the Deck
of our suite at the Four Seasons, Whistler (BC, Canada)

We took the Whistler Mountaineer this morning from Vancouver to Whistler. The trip takes something like two hours by car, but three and a half by train. I thought it was odd that the train took longer, until I realized that they go slow (sometimes stopping) so that you can enjoy the often-spectacular scenery. More on the wonderful train ride another day.

Arriving in Whistler, our “room” at the Four Seasons Whistler was a bit more than we bargained for, having gotten bumped up to a multi-room, aptly-named “Deluxe Executive Suite”.

The room is amazing. At 800 sq. ft., it's almost as big as the two-bedroom apartment I rented in California before I got married. It is certainly the nicest hotel room I will ever step foot in.

Anthony pretends to take a shower in the Front Bath -- Whistler, British Columbia, Canada -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/45 sec, f/3.5, ISO 800 — map & image datanearby photos
Anthony pretends to take a shower in the
Front Bath
Master Bedroom as Anthony waits patiently.... -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/125 sec, f/3.5, ISO 800 — map & image datanearby photos
Master Bedroom
as Anthony waits patiently....
...picture having been taken, Anthony Puts the Bed to Use -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 22 mm — 1/100 sec, f/3.5, ISO 800 — map & image datanearby photos
...picture having been taken,
Anthony Puts the Bed to Use
Lotsa' Trees and Mountains -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/90 sec, f/4.5, ISO 500 — map & image datanearby photos
Lotsa' Trees and Mountains
View of the Master Bath looking past the walk-in closet -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 32 mm — 1/50 sec, f/2.8, ISO 800 — map & image datanearby photos
View of the Master Bath
looking past the walk-in closet
Walk-in Closet looks boring (unless you have a lot of luggage) -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/20 sec, f/2.8, ISO 800 — map & image datanearby photos
Walk-in Closet
looks boring (unless you have a lot of luggage)
Master-Bath Vanity -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/50 sec, f/3.5, ISO 800 — map & image datanearby photos
Master-Bath Vanity
Shower & Extra-Deep Tub -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/40 sec, f/3.5, ISO 800 — map & image datanearby photos
Shower & Extra-Deep Tub
Tuckered Out in the livingroom -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/40 sec, f/2.8, ISO 500 — map & image datanearby photos
Tuckered Out
in the livingroom
Enjoying the Mountain Air -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/320 sec, f/2.8, ISO 800 — map & image datanearby photos
Enjoying the Mountain Air
Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/13 sec handheld, f/3.2, ISO 800 — map & image datanearby photos
Playing with Mommy -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 48 mm — 1/1250 sec, f/2.8, ISO 800 — map & image datanearby photos
Playing with Mommy
Being Silly ( using toy sushi as extra eyeballs ) -- Copyright 2008 Jeffrey Eric Francis Friedl, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 55 mm — 1/320 sec, f/5.6, ISO 800 — map & image datanearby photos
Being Silly
( using toy sushi as extra eyeballs )
Relaxing on the Deck -- Copyright 2008 Fumie, http://regex.info/blog/
Nikon D200 + Nikkor 17-55mm f/2.8 @ 17 mm — 1/2000 sec, f/5.6, ISO 800 — map & image datanearby photos
Relaxing on the Deck

Two bathrooms, two showers, one bath, two bedrooms (the living room converting with a hide-a-bed), wonderful mountain views from all windows, tons of storage, and exquisite and impeccable styling and detail everywhere. There's nothing the least bit wrong with this room. It's amazing. It's such a contrast to the utter dump that is the Sheraton Suites Hotel in Cuyahoga Falls, Ohio that we had the unfortunate experience to stay at two years ago.

I do feel a bit iffy about how we ended up with this room. As I'd mentioned, we'd come on the Whistler Mountaineer train, which arrives at noon every day. Every customer that arrives by train arrives to the hotel at about 12:30. There's just one train, at the same time. Every day. It didn't even cross my mind that hotels doing business in this little resort town wouldn't accommodate that very specific schedule, so I was shocked when the train's shuttle dropped us off at 12:30 to check in, and we were told that our room wouldn't be ready until the 3:00 check-in time.

Now, I should state here that it's my own fault for not paying attention to the check-in time, but really, it's a remarkably stupid business decision. The train arrives at the same time every day.

So, we had two and a half hours to kill, so we wandered to the restaurant to eat. While waiting for the food, I stole away to have a chat with a manager, to ask whether they knew about the really famous train that arrives at noon every day. Wouldn't it be smarter for business to accommodate that schedule? A 3pm check-in time says “don't stay here if you take the train.”

He suggested that if we'd asked for an early check-in, they would have tried to accommodate it, and indeed, it's my own fault for not even thinking about it. Still, the concierge at the Four Seasons in Vancouver helped us with our arrangements to arrive up here, and didn't warn us that the schedule would result in two and a half hours of dead time.

Anyway, I learned my lesson to be sure to check the check-in time, even when it seems like it should obviously be okay.

In looking to see when our room would be ready, he noticed that our reservation was for a room with two small twin beds, which is all Fumie could get when she booked it. He suggested that we'd be more comfortable in a room with a king, and I immediately interjected that I didn't come to talk to him because I was trying to get something. I came because a business had made a poor decision that I was affected by, and I wanted them to know. I was pleasant, but informative; if no one tells them, how would they know?

He said that the thought of moving to a bigger room was unrelated – he wanted his customers to be comfortable – so he'd look into it while we ate. I don't believe for a moment that it's unrelated, so half of me wants to pay for it to preserve some kind of standard of conduct for myself, but there's no way I could afford this amazing suite of rooms.

As Seth Godin says, good marketing is all about delight, and in this case, wow, we're delighted.


One comment so far...

Looks like your entourage has expanded by several critters indigenous to Canada. Cute.
W hen I first read this post and saw the photo of Anthony in the “shower”, I really wondered why the vanity in the bathroom was up on a marble platform instead of on the floor. Only when I viewed later photos did I realize the “platform” was really a bath mat.

— comment by Grandma Friedl on August 23rd, 2008 at 9:43pm JST (9 years, 4 months ago) comment permalink
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