Comments on: Apple Customer Care: Making Strides in Automated Cluelessness http://regex.info/blog/2008-09-26/947 Not a photo blog. A personal blog with photos. Tue, 07 Feb 2012 15:03:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: verena http://regex.info/blog/2008-09-26/947#comment-21742 verena Mon, 29 Sep 2008 18:53:55 +0000 http://regex.info/blog/2008-09-26/947#comment-21742 Sigh, how very Google of them. Now if they could only make the bot effective so they can do without the bad grammar and typos, that'd be nice. Then again, if I had money in Apple stock, I'd probably be happy with their advancements in resource management and innovation. Sigh, how very Google of them. Now if they could only make the bot effective so they can do without the bad grammar and typos, that’d be nice.

Then again, if I had money in Apple stock, I’d probably be happy with their advancements in resource management and innovation.

]]> By: The ise have it, sometimes http://regex.info/blog/2008-09-26/947#comment-21696 The ise have it, sometimes Mon, 29 Sep 2008 02:50:05 +0000 http://regex.info/blog/2008-09-26/947#comment-21696 "I’m also unsure if a bot would spell your name “Jeffery”." Sure it would. That's why we haven't seen it post here. “I’m also unsure if a bot would spell your name “Jeffery”.”

Sure it would. That’s why we haven’t seen it post here.

]]> By: verena http://regex.info/blog/2008-09-26/947#comment-21675 verena Sun, 28 Sep 2008 19:06:11 +0000 http://regex.info/blog/2008-09-26/947#comment-21675 I find it hard to imagine a bot getting the use "patience" and "patients" wrong. <span class='jfriedl'>But don't you get it.... <i>that's the beauty of it</i>. It's a masterful design. Remember, it's "artificial intelligence", not "artificial perfection". To be plausible, you must make plausible mistakes. My admiration for apple's customer-care computer scientists just keeps going up. :-) —Jeffrey</span> I'm also unsure if a bot would spell your name "Jeffery". I think it's a human (probably a non-native English speaker, living somewhere in Southeast Asia) with no real understanding of the product and processes, but with a hefty catalogue of canned customer care responses. I find it hard to imagine a bot getting the use “patience” and “patients” wrong.

But don’t you get it…. that’s the beauty of it. It’s a masterful design. Remember, it’s “artificial intelligence”, not “artificial perfection”. To be plausible, you must make plausible mistakes. My admiration for apple’s customer-care computer scientists just keeps going up. :-) —Jeffrey

I’m also unsure if a bot would spell your name “Jeffery”.

I think it’s a human (probably a non-native English speaker, living somewhere in Southeast Asia) with no real understanding of the product and processes, but with a hefty catalogue of canned customer care responses.

]]> By: nils http://regex.info/blog/2008-09-26/947#comment-21664 nils Sun, 28 Sep 2008 15:27:45 +0000 http://regex.info/blog/2008-09-26/947#comment-21664 You really are a well-mannered gentleman, Jeffrey. The rest of us Average Joes would have turned up the heat after the first or second reply. Your brute-force application of cool engineering logic in these situations is breathtaking and inspiring. I encourage you to continue your correspondence with the Jernise-bot. I feel that you are just one or two emails away from having a workable script for a short film. I have a feeling she's going to float the idea of elopement next. You've got her all knocked back her back on her heels. I just got a Palm PDA from eBay using my PayPal account. Transaction went smoothly, but I had to resign myself to "unverified" status because they just don't like us Americans who live abroad. I was "verified" originally (they make some small charge to your credit card, and then you report the exact amount on your statement to prove it's you) but then mysteriously de-verified with no explanation. Subsequent attempts to get it straightened out just got me boilerplate messages, like you. You really are a well-mannered gentleman, Jeffrey. The rest of us Average Joes would have turned up the heat after the first or second reply. Your brute-force application of cool engineering logic in these situations is breathtaking and inspiring.

I encourage you to continue your correspondence with the Jernise-bot. I feel that you are just one or two emails away from having a workable script for a short film. I have a feeling she’s going to float the idea of elopement next. You’ve got her all knocked back her back on her heels.

I just got a Palm PDA from eBay using my PayPal account. Transaction went smoothly, but I had to resign myself to “unverified” status because they just don’t like us Americans who live abroad. I was “verified” originally (they make some small charge to your credit card, and then you report the exact amount on your statement to prove it’s you) but then mysteriously de-verified with no explanation. Subsequent attempts to get it straightened out just got me boilerplate messages, like you.

]]> By: Jernsie http://regex.info/blog/2008-09-26/947#comment-21522 Jernsie Fri, 26 Sep 2008 18:17:05 +0000 http://regex.info/blog/2008-09-26/947#comment-21522 Dearest Jeffrey I was so glad to see this issue resolved so happily. Please feel free to contact me any time if you have any more questions or issues. And if you happened to kick through your Apple monitor in irritation, we will be happy to direct you to a certified Apple service center in your area. Customer service so important to us! Warmest regards Jernsie Dearest Jeffrey
I was so glad to see this issue resolved so happily. Please feel free to contact me any time if you have any more questions or issues. And if you happened to kick through your Apple monitor in irritation, we will be happy to direct you to a certified Apple service center in your area. Customer service so important to us!
Warmest regards
Jernsie

]]> By: The ise have it, sometimes http://regex.info/blog/2008-09-26/947#comment-21486 The ise have it, sometimes Fri, 26 Sep 2008 06:31:14 +0000 http://regex.info/blog/2008-09-26/947#comment-21486 Sometimes its name is Jernsie and sometimes Jernise. It didn't actually claim to be a "she" anywhere, now did it? So artificial stupidity is as stupid as human stupidity. I'd sell if I were you. Sometimes its name is Jernsie and sometimes Jernise.

It didn’t actually claim to be a “she” anywhere, now did it?

So artificial stupidity is as stupid as human stupidity. I’d sell if I were you.

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