Comments on: Frustration with TracFone Prepaid Wireless http://regex.info/blog/2006-07-20/217 Not a photo blog, but sometimes I play one on TV Thu, 20 Nov 2008 14:49:27 +0000 http://wordpress.org/?v=2.0.12-alpha by: dms http://regex.info/blog/2006-07-20/217#comment-22595 Fri, 10 Oct 2008 01:26:13 +0000 http://regex.info/blog/2006-07-20/217#comment-22595 Thanks for the advice on taking out the SIM card, battery and putting everything back together. I have been on the phone with their "customer service" for four nights. Three times they have disconnected my call while putting me on hold. I finally got ahold of their supervisor, Kent. He was very polite but had no clue as the other people. Some of my favorite quotes from being on hold for hours... "please bear with me" "i'm updating some information in my system" Grrr... Thanks for the advice on taking out the SIM card, battery and putting everything back together. I have been on the phone with their “customer service” for four nights. Three times they have disconnected my call while putting me on hold. I finally got ahold of their supervisor, Kent. He was very polite but had no clue as the other people.

Some of my favorite quotes from being on hold for hours…

“please bear with me”
“i’m updating some information in my system”

Grrr…

]]> by: gab http://regex.info/blog/2006-07-20/217#comment-21757 Tue, 30 Sep 2008 03:48:57 +0000 http://regex.info/blog/2006-07-20/217#comment-21757 Ditto, Ditto, 5 calls 1email 1 not returned call waiting on another. Ditto, Ditto, 5 calls 1email 1 not returned call waiting on another.

]]> by: Mad as Hell http://regex.info/blog/2006-07-20/217#comment-18676 Tue, 08 Jul 2008 13:33:49 +0000 http://regex.info/blog/2006-07-20/217#comment-18676 I've went threw every thing that has been told about TracFone.. Time, No Service, they would call me back in so many hours, put me on hold, gave me many tickets numbers and never even wrote anything down... I say call CEO's Fredrick/Sara Pollak in Miami at (305) 640-2000 or you might get the Manager Andres Collazo and if not him then the very rude Supervisor Syrenthia Walker if she don't hang up on you... I have many hours of waiting for results and still not able to use my phone. #1 my time is money too and my phone, calling cards all added up to very much money but they think nothing of it. Well they live off of our hard erned dollar they sit in their $1,199,000 home and laugh at ripping us all off. Do a search on google and read things reps. say who work for TracFone/Net 10 same owners say about us Americans. The jobs are all out sourced and they know not a thing on how to program a cell phone or resolve the problems. I got my Tracfone and the gave me a landline verizon phone number. Duh I have verizon cell I needed a Phone to work in a area that didn't get verison. I was told TracFone will feed off any cell tower well not this phone and they won't do a thing about it. OH well I keep getting the run around but I will keep posting and I am even going to make my own blog about TracFone/Net 10. Fredrick/Sara Pollak CEO's WILL REALLY CHEAT YOUR RIGHT... WARNING DON'T BY A TRACFONE I have been doing some research and the gophone seems Okay didn't buy one just yet but do your homework before you buy. (GOOD LUCK) I’ve went threw every thing that has been told about TracFone.. Time, No Service, they would call me back in so many hours, put me on hold, gave me many tickets numbers and never even wrote anything down… I say call CEO’s Fredrick/Sara Pollak in Miami at
(305) 640-2000 or you might get the Manager Andres Collazo and if not him then the very rude Supervisor Syrenthia Walker if she don’t hang up on you… I have many hours of waiting for results and still not able to use my phone. #1 my time is money too and my phone, calling cards all added up to very much money but they think nothing of it. Well they live off of our hard erned dollar they sit in their $1,199,000 home and laugh at ripping us all off. Do a search on google and read things reps. say who work for TracFone/Net 10 same owners say about us Americans. The jobs are all out sourced and they know not a thing on how to program a cell phone or resolve the problems. I got my Tracfone and the gave me a landline verizon phone number. Duh I have verizon cell I needed a Phone to work in a area that didn’t get verison. I was told TracFone will feed off any cell tower well not this phone and they won’t do a thing about it. OH well I keep getting the run around but I will keep posting and I am even going to make my own blog about TracFone/Net 10. Fredrick/Sara Pollak CEO’s WILL REALLY CHEAT YOUR RIGHT… WARNING DON’T BY A TRACFONE I have been doing some research and the gophone seems Okay didn’t buy one just yet but do your homework before you buy.
(GOOD LUCK)

]]> by: Patrick http://regex.info/blog/2006-07-20/217#comment-18504 Thu, 26 Jun 2008 20:25:15 +0000 http://regex.info/blog/2006-07-20/217#comment-18504 Sorry to see people have been spending time in "Tracfone Hell." My experience has been very good. No problems with activation, usage or anything. I ordered a reconditioned V170 package for my wife, bundled with two 60 min cards. When it didn't ship in a timely manner, Tracfone sent us one overnight at their expense for the delivery upgrade. Their service has been fine and I'll continue to use it for now. Sorry to see people have been spending time in “Tracfone Hell.” My experience has been very good. No problems with activation, usage or anything. I ordered a reconditioned V170 package for my wife, bundled with two 60 min cards. When it didn’t ship in a timely manner, Tracfone sent us one overnight at their expense for the delivery upgrade. Their service has been fine and I’ll continue to use it for now.

]]> by: BeyondFrustrated http://regex.info/blog/2006-07-20/217#comment-17617 Sun, 18 May 2008 17:56:31 +0000 http://regex.info/blog/2006-07-20/217#comment-17617 May I advise anyone who is considering signing up for TracFone - DON'T. We got one for my elderly mother for emergencies. After the first year, and minimal usage, TracFone said they were sending an upgraded phone (I don't recall why). We specifically said we wanted the same phone number and paid to renew for a year. Long story short, they changed the phone number but didn't bother to tell us. And my mother is getting crude text messages which we haven't figured out how to delete without opening and she gets charged every time we open one. We have spent at least 4 hours on the phone to TracFone trying to figure out the new phone and why it wasn't working. Finally we said we wanted to cancel the whole thing and get our money back. FYI, TracFone "does not give refunds". We experienced the "oddly scripted English" that other people have mentioned. Went up four levels of the hierarchy when someone finally figured out we had the wrong phone number. When asked for help with deleting the text messages, they said someone would call us back in 48 hours. Well, it's been 7 days and no one has called! I'm going to contact the CEO as suggested above. Save yourself some aggravation and go with another service. My family is very happy with Verizon - we'll add my mother to our plan as soon as we can get her money back. May I advise anyone who is considering signing up for TracFone - DON’T. We got one for my elderly mother for emergencies. After the first year, and minimal usage, TracFone said they were sending an upgraded phone (I don’t recall why). We specifically said we wanted the same phone number and paid to renew for a year. Long story short, they changed the phone number but didn’t bother to tell us. And my mother is getting crude text messages which we haven’t figured out how to delete without opening and she gets charged every time we open one.

We have spent at least 4 hours on the phone to TracFone trying to figure out the new phone and why it wasn’t working. Finally we said we wanted to cancel the whole thing and get our money back. FYI, TracFone “does not give refunds”. We experienced the “oddly scripted English” that other people have mentioned. Went up four levels of the hierarchy when someone finally figured out we had the wrong phone number. When asked for help with deleting the text messages, they said someone would call us back in 48 hours. Well, it’s been 7 days and no one has called! I’m going to contact the CEO as suggested above. Save yourself some aggravation and go with another service. My family is very happy with Verizon - we’ll add my mother to our plan as soon as we can get her money back.

]]> by: Arne Dufseth http://regex.info/blog/2006-07-20/217#comment-16627 Sat, 19 Apr 2008 02:20:12 +0000 http://regex.info/blog/2006-07-20/217#comment-16627 Purchased Tracfone in Minnesota a few years ago. Generally, phone works well. On our trip to Texas, I had no cell service in Texas. While in McAllen, Texas I called Tracfone using a number from their website. The rep was very polite, spoke English much better than I, and had me entering various numbers into my phone. He asked that I hang up(I'm using the motel room phone) and he would call back. Didn't happen. Cell phone didn't work until Around Kansas or Missouri on our way back to Minnesota. My wife's phone from "Virgin " worked well the whole trip. Did not help my ego one bit. Purchased Tracfone in Minnesota a few years ago. Generally, phone works well. On our trip to Texas, I had no cell service in Texas. While in McAllen, Texas I called Tracfone using a number from their website. The rep was very polite, spoke English much better than I, and had me entering various numbers into my phone. He asked that I hang up(I’m using the motel room phone) and he would call back. Didn’t happen. Cell phone didn’t work until Around Kansas or Missouri on our way back to Minnesota.

My wife’s phone from “Virgin ” worked well the whole trip. Did not help my ego one bit.

]]> by: Henry L. Jones http://regex.info/blog/2006-07-20/217#comment-15890 Tue, 01 Apr 2008 16:29:00 +0000 http://regex.info/blog/2006-07-20/217#comment-15890 Hey Dude, Tracfone sucks. I bought 2 of them and one of them did not work right. They were quick to send me a "replacement" Phone. One that was a refurbished fone and not programed to todays standards. It charged me .5 units for a text instead of .3 units for a text. Tracfons answer, Oh well, that fone is an old fone programed to the old standard. Nothing we can do. Then I bought a new phone and wanted to transfer the number of my old fone to the new fone. No problem they said. Guess what? Sure I could transfer my number to the new fone but I cold not move the minutes that were on the fone or the Double minutes that I paid $50.00 for. I would have to pay another $50.00 to get double minutes on the new fone. Tracfone has a practice of robbing the people who are their backbone. US! Anyone reading this Blog trust me. Their are better ways to get Cellular service. GoPhone from AT&T, Virgin Mobile, T-Mobile, Alltel. All are much better then The stupid company of tracfone. Hey Dude, Tracfone sucks. I bought 2 of them and one of them did not work right. They were quick to send me a “replacement” Phone. One that was a refurbished fone and not programed to todays standards. It charged me .5 units for a text instead of .3 units for a text. Tracfons answer, Oh well, that fone is an old fone programed to the old standard. Nothing we can do. Then I bought a new phone and wanted to transfer the number of my old fone to the new fone. No problem they said. Guess what? Sure I could transfer my number to the new fone but I cold not move the minutes that were on the fone or the Double minutes that I paid $50.00 for. I would have to pay another $50.00 to get double minutes on the new fone. Tracfone has a practice of robbing the people who are their backbone. US!

Anyone reading this Blog trust me. Their are better ways to get Cellular service. GoPhone from AT&T, Virgin Mobile, T-Mobile, Alltel. All are much better then The stupid company of tracfone.

]]> by: Allen http://regex.info/blog/2006-07-20/217#comment-11739 Wed, 28 Nov 2007 23:50:22 +0000 http://regex.info/blog/2006-07-20/217#comment-11739 Just an update to my earlier post of May 4th, 2007: I just tried again to setup Google Calendar to send notifications to my TracFone Motorola v176 after being unsuccessful for several weeks, and this time it was SUCCESSFUL! I guess Google or TracFone fixed whatever the problem was. Just an update to my earlier post of May 4th, 2007:

I just tried again to setup Google Calendar to send notifications to my TracFone Motorola v176 after being unsuccessful for several weeks, and this time it was SUCCESSFUL!

I guess Google or TracFone fixed whatever the problem was.

]]> by: Lynn http://regex.info/blog/2006-07-20/217#comment-9826 Wed, 03 Oct 2007 16:03:11 +0000 http://regex.info/blog/2006-07-20/217#comment-9826 Ok given a cell phone by a relative - but it is from a different calling area about 100 miles from me - same area code - but if I were to call that area - or they to call here - it would be a LD call. I would like to make it so I don't have to use the 1 and area code all the time - other people don't want to call me thinking it is an LD call and they will get extra charges. Also I maybe charged extra units - because I may be roaming? So do I try to resolve this problem with Tracfone - or just get another phone? Ok given a cell phone by a relative - but it is from a different calling area about 100 miles from me - same area code - but if I were to call that area - or they to call here - it would be a LD call.

I would like to make it so I don’t have to use the 1 and area code all the time - other people don’t want to call me thinking it is an LD call and they will get extra charges.

Also I maybe charged extra units - because I may be roaming?

So do I try to resolve this problem with Tracfone - or just get another phone?

]]> by: fred http://regex.info/blog/2006-07-20/217#comment-9186 Wed, 19 Sep 2007 20:26:06 +0000 http://regex.info/blog/2006-07-20/217#comment-9186 42 days & they still cant get my number ported from AT&T. AT&T said they released my number 40 days ago! Not sure whos lying... but there both Customer Reps. so you deside!! 42 days & they still cant get my number ported from AT&T. AT&T said they released my number 40 days ago! Not sure whos lying… but there both Customer Reps. so you deside!!

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